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Call Center Representative

Company: Edcor - Think Possible
Location: Troy
Posted on: August 2, 2022

Job Description:

Job Description Edcor is seeking additional Call Center Agents to join our inbound call center in Troy, MI. We have full (40 hours) and ---you pick your shift--- part time (20 hours) positions available. Every position offers excellent benefits including medical, dental, vision, 401k, disability & life insurance. Edcor offers QUARTERLY bonuses (up to 4 bonuses a year), merit increases, vacation & sick time Summary: Call Center Agents are the front line for our customers and the face of Edcor. No selling involved. We answer simple service and claims questions about human resource benefits. Essential Duties and Responsibilities: (Other duties may be assigned) Receives inbound calls from Edcor---s customers regarding their tuition assistance applications, reimbursement requests, and other program related questions. Uses dual monitors, policy reference and claims reference tools to provide accurate and consistent information. Maintains contact center database by entering call log notes and important call information. Ability to meet or exceed expectations of job performance which includes call monitors, Key Performance Indicators (KPI), and Service Level Agreements (SLA). Skills/ Qualifications: Customer Focus Effective Communication Effective Listener Problem-Solving Job Requirements: High School Diploma or equivalent. 1-4 years of customer service experience, preferably within a call center environment. Basic Computer knowledge (Microsoft Suite, Outlook, Internet Explorer, etc.) Ability to remain flexible and adaptable in a fast-paced environment. Company Description Edcor provides industry-leading tuition assistance, student loan assistance, scholarship administration and advisory services for client employees. Edcor---s innovative web-based solutions provides high-quality, high-value service to our valued clients. Our transaction processing excellence, partnered with our client-centric advisory services, help companies link their education benefit programs with their overall strategic initiatives. We set the industry standards using our patented processes to achieve the highest quality service, innovation, and security for our clients. We have saved our clients millions of dollars by reducing demand on in-house resources, decreasing overhead, and effectively managing expenditures. Edcor, a certified woman-owned company, with over 40 years in business is widely known as the industry leader in the administration of corporate tuition & education benefits.

Keywords: Edcor - Think Possible, Troy , Call Center Representative, Other , Troy, Michigan

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