Service & Repair Coordinator

Company: Stanley Black and Decker
Location: Troy
Posted on: August 6, 2022

Job Description:

Job DescriptionService & Repair Coordinator - Troy, MIMake A Difference For Those Who Make The World---It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World---. Sound like you? Join our top-notch team of 56,000+ professionals in 60 countries who are making their mark on some of the world's most beloved brands, including DEWALT, CRAFTSMAN, STANLEY, BLACK+DECKER, IRWIN, LENOX and more.What You'll DoAs a Service & Repair Coordinator, you'll be part of our Industrial team located in Troy, MI You'll get to: Handle pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer ordersConduct customer sales and service both at the counter and via phoneAnswer inquiries regarding Stanley Black & Decker products and services customers on product use and careSchedule incoming product repairs and provide information to customers on availability of product and of product service Serve as a customer service role model and addresses any customer issues and responsible for daily distribution of work during down time to other representativesManage call log and pick-ups > 60 days. Promoting GRC and GRC+. Customer service training / mentoring to OH staffAchieve Environmental Health and Safety (EHS) goals set for the center by the divisionUtilize the POS terminal to process all sale and non-sale transactionsAssist clerks and assists in merchandising and repairing tools Schedule repairs and contacting customers upon completionMisc. tasks as assigned Who You Are You always strive to do a good job...but wouldn't it be great if you could do your job and do a world of good? You care about quality - at every level. You love to learn and grow and be acknowledged for your valuable contributions. You're not intimidated by innovation. In fact, you embrace it. You also have: Able to work additional hours as needed to meet customer demands Possess a high school diploma or GED equivalentMust be able to perform simple mathematical calculations Operate with a high degree of integrity and accountability Be dependable, reliable and need minimal supervisionAbility to demonstrate superior customer service and salesmanshipExcellent skills in Microsoft applications; Excel, Power Point, Word, OutlookBilingual fluency in both English and Spanish is a plus for this positionMaintain appropriate conduct in and out of the service center environment when representing Stanley Black & DeckerAlways adhere to the company's service policiesAbility to read and comprehend operations system procedures and computer reportsAble to learn our products, their applications, care and proper maintenance as well as become well versed in our discounts, pricing policies, product prices and product programsWhat You'll ReceiveYou'll receive a competitive salary and a great benefits plan:Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement.Discounts on Stanley Black & Decker tools and other partner programs.How You'll Feel We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to: Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths. Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera - and online university. Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.What's more, you'll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We're more than the #1 tools and storage company and #2 security solutions provider, with a leading presence in engineered fastening. We're visionaries. Industry 4.0 innovators. As successful as we've been in the past, we have so much further to go. That's where you come in. Join us!All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.EEO StatementAll qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran's status or any other protected characteristic.

Keywords: Stanley Black and Decker, Troy , Service & Repair Coordinator, Other , Troy, Michigan