Scheduling Optimization Coordinator
Company: HarmonyCares
Location: Troy
Posted on: January 23, 2023
Job Description:
Scheduling Optimization CoordinatorHarmonyCares is one of the
nation's largest home-based primary care practices. HarmonyCares is
a family of companies all dedicated to providing high-quality,
coordinated health care in the home. This includes HarmonyCares,
HarmonyCares Medical Group, HarmonyCares Home Health, HarmonyCares
Hospice and The Home DME.Our Mission - "Through Compassionate
Patient-Centered Care in the Home; We will Provide Exceptional
Outcomes across our Continuum of Services"Our Values - Respect,
Integrity, Teamwork and Excellence - are leading us to a better
tomorrow for patient care.Why You Should Want to Work with Us
- Health, Dental, Vision, Disability & Life Insurance, and much
more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification
Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
- Great Place to Work Certified
- Established in 11 states
- Largest home-based primary care practice in the US for over 28
years, making a huge impact in healthcare today!Position
DescriptionThe Scheduling Optimization Coordinator is primarily
responsible for continually reviewing and updating Provider
schedules to maximize Provider utilization and schedule members
timely. Essential Duties and Responsibilities
- Review all Provider schedules daily and rearrange the calendars
to balance and optimize the schedule
- Alert the Manager - Call Center of any consistent scheduling
discrepancies that require attention
- Alert the Clinical Team of the need for additional Provider
availability
- Provide quality assurance oversight for the schedule to ensure
only compliant visits are scheduled
- Be available in scheduling platforms to schedule new
visits
- Reschedule cancelled or no show visits, as needed
- Assist with special project scheduling campaigns, as
needed
- Alert Providers of any last minute schedule changes
- Lead targeted call campaigns based on real time production
- Other duties as assignedRequired Knowledge, Skills and
Experience
- High school diploma/GED
- 1+ years of experience in a high-volume call center or
scheduling experience in a healthcare environment
- Excellent written and verbal communication skills
- Excellent organizational and time management skills
- Proficiency in Microsoft Office
- Ability to multitask and prioritize in a call center
environment
- Self-starter with strong problem-solving skills
- Ability to work independently and prioritize work assignments
to meet department deadlinesPreferred Knowledge, Skills and
Experience
- Proven, positive interactions with medical professionals and
experience in scheduling patient appointmentsWon't you join us? We
are seeking candidates who desire the opportunity and experience of
delivering quality and compassionate healthcare - within proven
care models - to elderly individuals and those with complex medical
issues, who are the forefront of everything we do.
Keywords: HarmonyCares, Troy , Scheduling Optimization Coordinator, Other , Troy, Michigan
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