Scheduling Optimization Coordinator

Company: HarmonyCares
Location: Troy
Posted on: January 23, 2023

Job Description:

Scheduling Optimization CoordinatorHarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health, HarmonyCares Hospice and The Home DME.Our Mission - "Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services"Our Values - Respect, Integrity, Teamwork and Excellence - are leading us to a better tomorrow for patient care.Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!Position DescriptionThe Scheduling Optimization Coordinator is primarily responsible for continually reviewing and updating Provider schedules to maximize Provider utilization and schedule members timely. Essential Duties and Responsibilities
  • Review all Provider schedules daily and rearrange the calendars to balance and optimize the schedule
  • Alert the Manager - Call Center of any consistent scheduling discrepancies that require attention
  • Alert the Clinical Team of the need for additional Provider availability
  • Provide quality assurance oversight for the schedule to ensure only compliant visits are scheduled
  • Be available in scheduling platforms to schedule new visits
  • Reschedule cancelled or no show visits, as needed
  • Assist with special project scheduling campaigns, as needed
  • Alert Providers of any last minute schedule changes
  • Lead targeted call campaigns based on real time production
  • Other duties as assignedRequired Knowledge, Skills and Experience
    • High school diploma/GED
    • 1+ years of experience in a high-volume call center or scheduling experience in a healthcare environment
    • Excellent written and verbal communication skills
    • Excellent organizational and time management skills
    • Proficiency in Microsoft Office
    • Ability to multitask and prioritize in a call center environment
    • Self-starter with strong problem-solving skills
    • Ability to work independently and prioritize work assignments to meet department deadlinesPreferred Knowledge, Skills and Experience
      • Proven, positive interactions with medical professionals and experience in scheduling patient appointmentsWon't you join us? We are seeking candidates who desire the opportunity and experience of delivering quality and compassionate healthcare - within proven care models - to elderly individuals and those with complex medical issues, who are the forefront of everything we do.

Keywords: HarmonyCares, Troy , Scheduling Optimization Coordinator, Other , Troy, Michigan