Company: Encore Capital
Posted on: January 24, 2023
We are more than a specialty finance company providing debt
recovery solutions for consumers. We are a global team of over
4,000 employees whose daily mission is to empower consumers to
begin their path towards financial recovery and build a better life
for themselves and their families. We know that the only way to
support this mission is by hiring exceptional people who bring a
diversity of ideas, a collaborative spirit, and a passion for
attaining breakthrough results. If you are results-driven, have a
passion for helping others, and thrive in an innovative
environment, this might be the right place for you!
This role requires a solid understanding of team processes and is
expected to work on exceptions generated during the course of
production, along with special projects. The role is expected to
collaborate across multiple departments and/or use their deep
process knowledge to find solutions with minimal guidance.
* Monitor team processes and ensure that fallouts are worked
appropriately and timely.
* Review complex clean ups and find solutions with minimal
* Work with leadership in identifying process improvement
opportunities, open Business Rules Management tickets, and conduct
UAT as necessary.
* Review attorney and production backlog and find key themes
driving the backlog and recommend solutions.
* Own and keep the process documentation up to date.
* Review rejections on team processes, find the root cause,
recommend, and implement solutions.
* Be an SME of their state/processes and become the point of
contact for queries.
* Learn and train new processes to teammates.
* Perform other duties, as assigned.
* 1-3 year's work experience
* Process improvement experience
* Highly adaptable
What We Offer
We understand the important balance between work and life, fun and
professionalism, and corporation verse community. We strive to
support your career aspirations and provide the benefits you need
to live a more fulfilling life.
Our compensation and benefits programs were created with an
'Employee-First Approach' focused on supporting, developing, and
recognizing YOU. We offer a wide array of wellness and mental
health initiatives, support volunteerism, and environmental
efforts, encourage employee education through leadership training,
skill-building, and tuition reimbursements, and always strive to
provide promotion opportunities from within.
All these things are just a small way to show our employees that we
recognize their value, we understand what is important to them, and
we reward their contributions.
Encore Capital Group and all of its subsidiaries are proud to be an
equal opportunity employer and value diversity at our company.
Qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender perception or identity, national origin, age, marital
status, protected veteran status, or disability status. We will
ensure that individuals with disabilities are provided reasonable
accommodation to participate in the job application and/or
interview process, to perform essential job functions, and to
receive other benefits and privileges of employment. Please contact
us to request accommodation at Talent@mcmcg.com.
Keywords: Encore Capital, Troy , Process Specialist, Other , Troy, Michigan
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