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Process Specialist

Company: Encore Capital
Location: Troy
Posted on: January 24, 2023

Job Description:

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

This role requires a solid understanding of team processes and is expected to work on exceptions generated during the course of production, along with special projects. The role is expected to collaborate across multiple departments and/or use their deep process knowledge to find solutions with minimal guidance.


* Monitor team processes and ensure that fallouts are worked appropriately and timely.
* Review complex clean ups and find solutions with minimal guidance.
* Work with leadership in identifying process improvement opportunities, open Business Rules Management tickets, and conduct UAT as necessary.
* Review attorney and production backlog and find key themes driving the backlog and recommend solutions.
* Own and keep the process documentation up to date.
* Review rejections on team processes, find the root cause, recommend, and implement solutions.
* Be an SME of their state/processes and become the point of contact for queries.
* Learn and train new processes to teammates.
* Perform other duties, as assigned.


* 1-3 year's work experience
* Process improvement experience
* Solution-oriented
* Highly adaptable

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at

Keywords: Encore Capital, Troy , Process Specialist, Other , Troy, Michigan

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