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HAP Training Specialist

Company: Net2Source
Location: Troy
Posted on: January 24, 2023

Job Description:

N2S Healthcare is a one stop solution for Healthcare Staffing needs including Nursing, Allied, Professional, Admin, Finance, and IT Healthcare professionals. We are one of the fastest growing Healthcare Staffing Agency with nationwide presence and a client base of over 100+ clients including Fortune 500.


Please find below the job description.

Company: One of Our Clients

Job Title: :


Location:Troy, MI


Work collaboratively with leadership to identify training needs. Develop a training curriculum for all new and existing employees. Utilize Subject Matter Experts (SME) to develop and maintain instructional materials and procedures related to the activities within HAP Departments. Design course content, using information gained from requesting party through needs assessments. Evaluate the impact of delivered training programs by identifying criteria that can be used to assess the effectiveness of training. Plan training schedules considering operational needs. Facilitate training sessions for HAP and/or vendor partner staff directly or indirectly responsible for any customer related


1. Meets and confers with department leadership to identify training needs and develop plans to implement.

2. Analyzes requested training program to determine if it meets the needs of the requesting party, using knowledge of current and future trends in training curriculums and processes, as well as information obtained from management.

3. Presents information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures.

4. Conducts Train-the-Trainer sessions and provide continuous support for all employees who assist in the facilitation of technical training courses in which they are the Subject Matter Experts (SME).Plan, organize, and facilitate training classes for both specialized and general topics relating to job specific curriculum, systems navigation, and service improvement needs of the organization.

5. Preparation for each training course, including room set up, ordering necessary supplies, assembly of classroom materials, equipment checks, system loading, checking training system to ensure all necessary information is accessible, and ordering supplementary materials from the warehouse.

6. Leads or supports the design, development and deployment of course content, design presentations, job manuals, job aides and other member/provider education materials (online or classroom based) and develop programs to address staff needs.

7. Plans, organizes, facilitates, and evaluates New Hire Training. Evaluates and monitors new staff while in training. Responsible for the OJT and certification of all new hires.

8. Supports coaching and development for new and existing employees while providing continuous follow-up with employees. Monitors, evaluates and records training activities and program effectiveness.

9. Responsible for ongoing knowledge management, rollout of updates to training

materials while supporting pertinent process, system, compliance and regulatory


10. Participates in Rapid Redesign and continuous improvement workshops,

departmental staff meetings, and other forums aligned to the quality assurance.

Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the *** Customer Service Policy and summarized below:

Communication Ownership

Understanding Motivation

Sensitivity Excellence

Teamwork Respect

Must practice the customer skills as provided through on-going training and in-services.

Must possess the following personal qualities:

Be self-directed

Be flexible and committed to the team concept

Demonstrate teamwork, initiative and willingness to learn

Be open to new learning experiences

Accepts and respects deversity without judgment

Demonstrates customer service values


Normal office environment with minimal exposure to noise, dust, or extreme temperatures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About N2S Healthcare, Inc.

N2S Healthcare is a total talent management solutions company with its presence in 50+ countries. -Our creative solution service offerings aim at becoming your one stop destination for hiring talent needs globally.

Want to read more about N2S Healthcare? Visit us at


Equal Employment Opportunity Commission

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor


Priyanka Jain -

Sr Healthcare Recruiter

Office: (201) 340-8700 x 313 -- Cell: (201) 338-3270- Fax: (201) 221-8131

Keywords: Net2Source, Troy , HAP Training Specialist, Other , Troy, Michigan

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