HAP Training Specialist
Posted on: January 24, 2023
N2S Healthcare is a one stop solution for Healthcare Staffing
needs including Nursing, Allied, Professional, Admin, Finance, and
IT Healthcare professionals. We are one of the fastest growing
Healthcare Staffing Agency with nationwide presence and a client
base of over 100+ clients including Fortune 500.
Please find below the job description.
Company: One of Our Clients
Job Title: :
Work collaboratively with leadership to identify training needs.
Develop a training curriculum for all new and existing employees.
Utilize Subject Matter Experts (SME) to develop and maintain
instructional materials and procedures related to the activities
within HAP Departments. Design course content, using information
gained from requesting party through needs assessments. Evaluate
the impact of delivered training programs by identifying criteria
that can be used to assess the effectiveness of training. Plan
training schedules considering operational needs. Facilitate
training sessions for HAP and/or vendor partner staff directly or
indirectly responsible for any customer related
PRINCIPLE DUTIES AND RESPONSIBILITIES:
1. Meets and confers with department leadership to identify
training needs and develop plans to implement.
2. Analyzes requested training program to determine if it meets the
needs of the requesting party, using knowledge of current and
future trends in training curriculums and processes, as well as
information obtained from management.
3. Presents information, using a variety of instructional
techniques and formats such as role playing, simulations, team
exercises, group discussions, videos and lectures.
4. Conducts Train-the-Trainer sessions and provide continuous
support for all employees who assist in the facilitation of
technical training courses in which they are the Subject Matter
Experts (SME).Plan, organize, and facilitate training classes for
both specialized and general topics relating to job specific
curriculum, systems navigation, and service improvement needs of
5. Preparation for each training course, including room set up,
ordering necessary supplies, assembly of classroom materials,
equipment checks, system loading, checking training system to
ensure all necessary information is accessible, and ordering
supplementary materials from the warehouse.
6. Leads or supports the design, development and deployment of
course content, design presentations, job manuals, job aides and
other member/provider education materials (online or classroom
based) and develop programs to address staff needs.
7. Plans, organizes, facilitates, and evaluates New Hire Training.
Evaluates and monitors new staff while in training. Responsible for
the OJT and certification of all new hires.
8. Supports coaching and development for new and existing employees
while providing continuous follow-up with employees. Monitors,
evaluates and records training activities and program
9. Responsible for ongoing knowledge management, rollout of updates
materials while supporting pertinent process, system, compliance
10. Participates in Rapid Redesign and continuous improvement
departmental staff meetings, and other forums aligned to the
Must meet or exceed core customer service responsibilities,
standards and behaviors as outlined in the *** Customer Service
Policy and summarized below:
Must practice the customer skills as provided through on-going
training and in-services.
Must possess the following personal qualities:
Be flexible and committed to the team concept
Demonstrate teamwork, initiative and willingness to learn
Be open to new learning experiences
Accepts and respects deversity without judgment
Demonstrates customer service values
PHYSICAL DEMANDS/WORKING CONDITIONS:
Normal office environment with minimal exposure to noise, dust, or
extreme temperatures. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
About N2S Healthcare, Inc.
N2S Healthcare is a total talent management solutions company with
its presence in 50+ countries. -Our creative solution service
offerings aim at becoming your one stop destination for hiring
talent needs globally.
Want to read more about N2S Healthcare? Visit us at
Equal Employment Opportunity Commission
The United States Government does not discriminate in employment on
the basis of race, color, religion, sex (including pregnancy and
gender identity), national origin, political affiliation, sexual
orientation, marital status, disability, genetic information, age,
membership in an employee organization, retaliation, parental
status, military service, or other non-merit factor
Priyanka Jain -
Sr Healthcare Recruiter
Office: (201) 340-8700 x 313 -- Cell: (201) 338-3270- Fax: (201)
Keywords: Net2Source, Troy , HAP Training Specialist, Other , Troy, Michigan
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