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Sr. Telecommunications Engineer

Company: Flagstar Bank
Location: Troy
Posted on: March 17, 2023

Job Description:

The Telecommunications Engineer position supports Flagstar's complex telecommunications and collaboration systems, applications, and infrastructure. Provide engineering support which includes, design, configuration, deployment, support, administration, monitoring and analysis. Areas of responsibility include: --- Oversees engineering and implementation of new telecommunications system, upgrades to existing systems and services. --- Responsible for the security, design, performance of all Telecommunications systems --- Ensure compliance of all Telecommunications infrastructure and applications --- Act as the technical lead on the team supporting, and coaching other Telecom team members. --- Participates in the evaluation of vendor hardware, software, and telecommunications equipment products; recommends purchases consistent with the organizations short and long term objectives. --- Participates as a member of the Bank's incident response team in the event of a technology emergency or outages --- Preparation of system activity and capacity reports --- Technical delivery lead of new technology or feature enhancements --- Assist with budget preparation --- Develop, maintain, or implement Telecommunications disaster recovery plans to ensure business continuity --- Keep abreast of changes in industry practices and emerging telecommunications technology by reviewing current literature, talking with colleagues, participating in educational programs, attending meetings or workshops, or participating in professional organizations or conferences --- Test and evaluate hardware and software to determine efficiency, reliability, or compatibility with existing systems. --- Provide user support by diagnosing network and device problems and implementing technical or procedural solutions. --- Monitor and analyze system performance, such as network traffic, security, and capacity --- Responsible for successfully operating and maintaining company's voice communications systems and networked services at peak efficiency with minimal disruption.

  • Engineer and implement new telecommunications voice systems and voice network services, and upgrades to existing systems and services. Produce test plans for implementations and upgrades, and ensure quality by performing thorough testing. Participate in business continuity planning and testing.
  • Apply knowledge of telecommunications voice technologies to identify and provide solutions for complex business needs. Work with various business groups to understand future/growth needs, translate these needs into requirements, and architect supporting solutions.
  • Perform capacity planning and reporting, and operational system maintenance tasks including patching, and proactive resets and reboots to ensure maximum operational efficiency.
  • Troubleshoot, analyze, and resolve telecommunications systems alarms and problems in accordance with enterprise-wide Service Level Agreements.
  • Develop, document, and maintain configuration standards and operating procedures for telecommunications voice systems and voice network.
  • Provide technical guidance, mentoring, and cross-training.
  • Perform system administration on enterprise telecommunications systems, applications and infrastructure.
  • Ensures compliance with applicable federal, state and local laws and regulations. - Completes all required compliance training. - Maintains knowledge of and adhere to Flagstar's internal compliance policies and procedures. - Takes responsibility to keep up to date with changing regulations and policies.

    Job Requirements:
    • High School Diploma, GED, or foreign equivalent required.
    • Bachelor's degree in computer science plus 5 years of work experience OR 10 years of comparable work experience. -
    • Cisco CCNA Voice/ Collaboration or CCNP Voice/ Collaboration certification.
    • 7 years in telecommunications systems engineering.
    • 5 years of experience in a Cisco environment.
    • 1 year of experience leading and developing others either formally or informally.
    • Expert engineer in the design, support, and implementation of Telecommunications systems.
    • Expert knowledge of Cisco Unified Communications systems (Call Manager, Unity Connection, Presence, Expressways).
    • Expert knowledge of Cisco Unified Contact Center Enterprise, or experience with other contact center solutions with a strong focus on design, call flow, and reporting.
    • Expert knowledge of collaboration systems and Video Conferencing (WebEx, Jabber, Video).
    • Expert knowledge of telecommunications management technologies and reporting systems.
    • Expert knowledge with call recording and work force management solutions.
    • Advanced experience with voice network design and working with telecommunications carriers. - Working knowledge of T1, DS3, SIP, infrastructure wiring schemes, and other telecommunications services, protocols, and - standards.
    • Project coordination/project management skills.
    • Strong interpersonal skills.
    • Strong ability to clearly communicate complex technical concepts to non-technical end users.
    • Clear and effective verbal and written communications skills.
    • Expert analytical and problem solving skills.
    • Strong attention to detail.
    • Able to work independently and as a member of a team.

      For Internal use only: Job Band D

Keywords: Flagstar Bank, Troy , Sr. Telecommunications Engineer, Other , Troy, Michigan

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