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Call Center Supervisor - Onsite

Company: Ipsos-Insight, LLC
Location: Troy
Posted on: March 18, 2023

Job Description:

Call Center Supervisor - Onsite

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Call Center

Job Location

Troy, Michigan

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Who We Are:
Ipsos is a global leader in survey-based market research, focused on advertising, marketing, public opinion, loyalty, and media. We provide our researchers with high-quality, efficient, and innovative services which enable them to meet their client's project needs and to sustain lasting client relationships.

About the Role:
Ipsos NA telephone survey operations are now looking for Call Center Supervisors. If you are looking for an entry-level supervisory position in a large organization with a strong collaborative work culture, this job is for you!

We are looking for an individual to be responsible for oversight of market research interviewers, ensuring quality controls are in place & project deadlines are met.

We are hiring for this position at an hourly wage of $17.00.

What you can expect to be doing:

  • Staff Development and Supervision: Takes an active role in supporting the team in reaching their full potential as Market Research Interviewers.
  • Collaboration and Teamwork: Serves as role model through leading by example. Keeps open communication with Project Coordinators regarding KPIs and deadlines.
  • Quality Control: Quality assurance on interviews.

    What you'll need:

    • Prior experience working in a call center
    • Self-motivated and positive attitude
    • Excellent time management skills
    • Well-developed and effective interpersonal skills
    • Knowledge of Microsoft Office Suite applications
    • Ability to work in a team environment
    • Fluent in reading, writing, and speaking English
    • Ability to pass a Level 3 background check
    • High school diploma or GED preferred

      What's in it for you:

      • 5 Shifts per week (40 Hours) including evenings and weekends

        • Tuesday through Saturday OR Sunday through Thursday
        • Expected working hours are 3:00 - 11:00 pm

        • Health and Dental benefits eligibility after 6 months of employment

          Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

          #LI-KE1 #LI-Onsite

          Job Duration


Keywords: Ipsos-Insight, LLC, Troy , Call Center Supervisor - Onsite, Other , Troy, Michigan

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