Service Advisor

Company: Lithia Motors
Location: Troy
Posted on: May 25, 2023

Job Description:

Dealership:L0425 Suburban Hyundai of TroySuburban Hyundai of Troy- Service AdvisorDo you want more than a job, but a career? How would you like to work for the #1 largest dealership group in the entire country? How about industry leading benefits for you and your family that smaller groups may not offer?If this all sounds great and you are reliable, motivated, and accountable, then apply now and jumpstart your career in automotive as a Full-time Service Advisor.Suburban Chevrolet Cadillac of Ann Arbor, part of the Lithia & Driveway (NYSE: LAD (Lithia & Driveway) family of over 350 dealerships globally is hiring immediately!If you are looking for an opportunity to work for a company that can offer you more, come join our amazing team! We are focused on delivering honest value, earning customers for life, taking personal ownership, improving constantly, and having fun!Responsibilities:As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.* Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.* Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.* Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.* Communicate additional repair and service needs to the customer based on vehicle inspection.* Administer the manufacturer warranty for qualifying vehicle repairs.* Keeping customer informed of service specials, completion times and service expenses.Qualifications:* Previous Service Advisor experience, preferred.* Prior experience as an automotive technician a plus.* A team player who is focused on providing exemplary customer service.* Basic mechanical understanding of an automobile.* Acceptable driving record and a valid driver's license in your state of residenceWe offer best in class industry benefits:* Competitive pay* Medical, Dental and Vision Plans* Paid Holidays & PTO* Short and Long-Term Disability* Paid Life Insurance* 401(k) Retirement Plan* Employee Stock Purchase Plan* Lithia Learning Center* Vehicle Purchase Discounts* Wellness ProgramsHigh School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Keywords: Lithia Motors, Troy , Service Advisor, Other , Troy, Michigan