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Scheduling Optimization Coordinator Onsite Troy, MI

Company: HarmonyCares
Location: Troy
Posted on: May 28, 2023

Job Description:

Scheduling Optimization CoordinatorHarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health, HarmonyCares Hospice and The Home DME.Our Mission - "Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services"Our Values - Respect, Integrity, Teamwork and Excellence - are leading us to a better tomorrow for patient care.Why You Should Want to Work with Us

  • Health, Dental, Vision, Disability & Life Insurance, and much more
  • 401K Retirement Plan (with company match)
  • Tuition, Professional License and Certification Reimbursement
  • Paid Time Off, Holidays and Volunteer Time
  • Paid Orientation and Training
  • Great Place to Work Certified
  • Established in 11 states
  • Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!Position DescriptionThe Scheduling Optimization Coordinator -is primarily responsible for continually reviewing and updating Provider schedules to maximize Provider utilization and schedule members timely. - Essential Duties and Responsibilities
    • Review all Provider schedules daily and rearrange the calendars to balance and optimize the schedule
    • Alert the Manager - Call Center of any consistent scheduling discrepancies that require attention
    • Alert the Clinical Team of the need for additional Provider availability
    • Provide quality assurance oversight for the schedule to ensure only compliant visits are scheduled
    • Be available in scheduling platforms to schedule new visits
    • Reschedule cancelled or no show visits, as needed
    • Assist with special project scheduling campaigns, as needed
    • Alert Providers of any last minute schedule changes
    • Lead targeted call campaigns based on real time production
    • Other duties as assignedRequired Knowledge, Skills and Experience
      • High school diploma/GED
      • 1+ years of experience in a high-volume call center or scheduling experience in a healthcare environment
      • Excellent written and verbal communication skills
      • Excellent organizational and time management skills
      • Proficiency in Microsoft Office
      • Ability to multitask and prioritize in a call center environment
      • Self-starter with strong problem-solving skills
      • Ability to work independently and prioritize work assignments to meet department deadlinesPreferred Knowledge, Skills and Experience
        • Proven, positive interactions with medical professionals and experience in scheduling patient appointmentsWon't you join us? We are seeking candidates who desire the opportunity and experience of delivering quality and compassionate healthcare - within proven care models - to elderly individuals and those with complex medical issues, who are the forefront of everything we do.

Keywords: HarmonyCares, Troy , Scheduling Optimization Coordinator Onsite Troy, MI, Other , Troy, Michigan

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