Scheduling Optimization Coordinator Onsite Troy, MI

Company: HarmonyCares
Location: Troy
Posted on: May 28, 2023

Job Description:

Scheduling Optimization CoordinatorHarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health, HarmonyCares Hospice and The Home DME.Our Mission - "Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services"Our Values - Respect, Integrity, Teamwork and Excellence - are leading us to a better tomorrow for patient care.Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!Position DescriptionThe Scheduling Optimization Coordinator -is primarily responsible for continually reviewing and updating Provider schedules to maximize Provider utilization and schedule members timely. - Essential Duties and Responsibilities
  • Review all Provider schedules daily and rearrange the calendars to balance and optimize the schedule
  • Alert the Manager - Call Center of any consistent scheduling discrepancies that require attention
  • Alert the Clinical Team of the need for additional Provider availability
  • Provide quality assurance oversight for the schedule to ensure only compliant visits are scheduled
  • Be available in scheduling platforms to schedule new visits
  • Reschedule cancelled or no show visits, as needed
  • Assist with special project scheduling campaigns, as needed
  • Alert Providers of any last minute schedule changes
  • Lead targeted call campaigns based on real time production
  • Other duties as assignedRequired Knowledge, Skills and Experience
    • High school diploma/GED
    • 1+ years of experience in a high-volume call center or scheduling experience in a healthcare environment
    • Excellent written and verbal communication skills
    • Excellent organizational and time management skills
    • Proficiency in Microsoft Office
    • Ability to multitask and prioritize in a call center environment
    • Self-starter with strong problem-solving skills
    • Ability to work independently and prioritize work assignments to meet department deadlinesPreferred Knowledge, Skills and Experience
      • Proven, positive interactions with medical professionals and experience in scheduling patient appointmentsWon't you join us? We are seeking candidates who desire the opportunity and experience of delivering quality and compassionate healthcare - within proven care models - to elderly individuals and those with complex medical issues, who are the forefront of everything we do.

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