Clinical Support Specialist Lead Bilingual in Spanish Preferred

Company: HarmonyCares
Location: Troy
Posted on: May 28, 2023

Job Description:

Clinical Support Specialist LeadHarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health, HarmonyCares Hospice and The Home -DME.Our Mission - "Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services" Our Values - Respect, Integrity, Teamwork and Excellence - are leading us to a better tomorrow for patient care. - Why You Should Want to Work with Us

• Health, Dental, Vision, Disability & Life Insurance, and much more
• 401K Retirement Plan (with company match)
• Tuition, Professional License and Certification Reimbursement
• Paid Time Off, Holidays and Volunteer Time
• Paid Orientation and Training
• Great Place to Work Certified
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!Position DescriptionThe Clinical Support Specialist Lead handles telephone inquiries from patients, families, other physicians and other healthcare professionals relative to patient care questions or needs. As a Clinical Support Specialist Lead you will:
  • Function as the team lead under the direction of the CSS Managers and Director
  • Develop, coordinate and implement CSS work schedules and daily assignments
  • Identify and problem solve technical and workflow issues
  • Receive inquiries from patient/caregiver and interpret/document all conversations/actions/outcomes in the patient chart
  • Communicate medical need for patient visits and coordinate with VPA physician on follow up actions
  • Assess patient needs and communicate method of resolution
  • Provide on-site coordination of home health documentationQualifications
    • Emergency Medical Technician (EMT), Licensed Practical Nurse (LPN), or Certified Medical Assistant
    • 5+ years of geriatric clinical experience
    • 5+ years of health care customer service experience
    • Familiar with home health care referral criteria and services
    • Proficient in Microsoft Office
    • Knowledge of compliance (including clinical records) of all local, state and federal laws regarding licensure and certification with Home Health Care compliance standards
    • Proficient in Microsoft OfficeWon't you join us? We are seeking candidates who desire the opportunity and experience of delivering quality and compassionate healthcare - within proven care models - to elderly individuals and those with complex medical issues, who are the forefront of everything we do.

Keywords: HarmonyCares, Troy , Clinical Support Specialist Lead Bilingual in Spanish Preferred, Other , Troy, Michigan