Clinical Support Specialist Lead Bilingual in Spanish Preferred
Company: HarmonyCares
Location: Troy
Posted on: May 28, 2023
Job Description:
Clinical Support Specialist LeadHarmonyCares is one of the
nation's largest home-based primary care practices. HarmonyCares is
a family of companies all dedicated to providing high-quality,
coordinated health care in the home. This includes HarmonyCares,
HarmonyCares Medical Group, HarmonyCares Home Health, HarmonyCares
Hospice and The Home -DME.Our Mission - "Through Compassionate
Patient-Centered Care in the Home; We will Provide Exceptional
Outcomes across our Continuum of Services" Our Values - Respect,
Integrity, Teamwork and Excellence - are leading us to a better
tomorrow for patient care. - Why You Should Want to Work with
Us
- Health, Dental, Vision, Disability & Life Insurance, and much
more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification
Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
- Great Place to Work Certified
- Established in 11 states
- Largest home-based primary care practice in the US for over 28
years, making a huge impact in healthcare today!Position
DescriptionThe Clinical Support Specialist Lead handles telephone
inquiries from patients, families, other physicians and other
healthcare professionals relative to patient care questions or
needs. As a Clinical Support Specialist Lead you will:
- Function as the team lead under the direction of the CSS
Managers and Director
- Develop, coordinate and implement CSS work schedules and daily
assignments
- Identify and problem solve technical and workflow issues
- Receive inquiries from patient/caregiver and interpret/document
all conversations/actions/outcomes in the patient chart
- Communicate medical need for patient visits and coordinate with
VPA physician on follow up actions
- Assess patient needs and communicate method of resolution
- Provide on-site coordination of home health
documentationQualifications
- Emergency Medical Technician (EMT), Licensed Practical Nurse
(LPN), or Certified Medical Assistant
- 5+ years of geriatric clinical experience
- 5+ years of health care customer service experience
- Familiar with home health care referral criteria and
services
- Proficient in Microsoft Office
- Knowledge of compliance (including clinical records) of all
local, state and federal laws regarding licensure and certification
with Home Health Care compliance standards
- Proficient in Microsoft OfficeWon't you join us? We are seeking
candidates who desire the opportunity and experience of delivering
quality and compassionate healthcare - within proven care models -
to elderly individuals and those with complex medical issues, who
are the forefront of everything we do.
Keywords: HarmonyCares, Troy , Clinical Support Specialist Lead Bilingual in Spanish Preferred, Other , Troy, Michigan
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