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Outreach Specialist - Part Time

Company: HarmonyCares
Location: Troy
Posted on: September 18, 2023

Job Description:

Overview:HarmonyCares is one of the nations largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice. Our Mission Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services Our Values Respect, Integrity, Teamwork and Excellence - are leading us to a better tomorrow for patient care. Why You Should Want to Work with Us

  • Paid Orientation and Training
  • Great Place to Work Certified
  • Established in 11 states
  • Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare todayResponsibilities:The Outreach Specialist is primarily responsible for placing high volume of outbound calls to secure an appointment with a licensed Nurse Practitioner in the comfort of the members home. As an Outreach Specialist you will:
    • Contacts Health Plan members via provided lists to secure appointments with field providers to deliver complete health risk assessments
    • Must follow specific talking points and protocols associated with member outreach calls
    • Secures visits via scheduling software efficiently, utilizing all available provider capacity when possible
    • Utilizes excellent customer service skills at all times
    • Utilizes exceptional communication and social skills to clearly explain the importance of agreeing to complete the annual assessment
    • Utilizes up to six (6) different software applications simultaneously, often while the member is on the line
    • Conduct follow up calls to the members one business day prior to scheduled date to ensure the visit success and to minimize provider frustration, member abrasion as well as to meet budgeted call volumes and completed appointments
    • Must confirm and verify all demographic and contact information as well as follow HIPAA guidelines on every call when applicable
    • Verify members insurance active status and accurately enter the insurance information at the time of patient registration
    • Informs manager of any problems or concerns associated with field providers
    • Keeps up consistent communication with the call center manager in regards to attendance and requests for change in scheduled hours or changes in ability to perform daily duties
    • Meet set performance standards and minimize distractions
    • Work schedules are determined quarterly and are based on measured performance metrics
    • Performs other related duties as assigned or requested by the call center manager or scheduling leadQualifications:
      • High school diploma/GED or higher
      • 1 year of call center experience, or relevant tele-sales experience
      • Basic knowledge of medical terminology
      • Strong computer skills with proficiencies in Microsoft Office, Microsoft Access and various internet-based applications
      • Experience with integrated voice/IT systems
      • Self-motivated and driven individual who does not require significant oversight to perform at a high level after initial orientation and training
      • Demonstrable success in quickly building telephonic relationships with prospective customers
      • Must be willing to participate and contribute to the overall team environment
      • Requires flexible work hours when working with health plans and markets that may be in different time zonesPay Transparency:Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.

Keywords: HarmonyCares, Troy , Outreach Specialist - Part Time, Other , Troy, Michigan

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