Service Desk Analyst - Night Shift

Company: HTC Global Services, Inc.
Location: Troy
Posted on: February 21, 2021

Job Description:

HTC - A brief profileEstablished in 1990, HTC Inc., a CMM Level 5 company with headquarters in Troy, Michigan, is a leading global Information Technology solution and BPO provider. HTC assists clients across multiple industry verticals, offering turnkey project lifecycle in, e-business, data warehousing, embedded systems, ECM, SCM, CRM, and ERP solutions. HTC Inc. offers ConnectIT, our Global Delivery Methodology that enables seamlessly delivery of outsourced IT services. HTC has global delivery centers across the globe.About the JobWe are currently looking for Service Desk Analyst - Afternoon Shift & Night Shift. We will consider relocation for candidates with exceptional skills. Responsibilities:

• High School diploma (Associates Degree in CS/IT Preferred) or equivalent required and 0 to 1 years in a service desk environment
• Previous experience working within a major clinical EMR application (Epic, Cerner, Allscripts, etc) is preferred
• HDI Support Center Analyst Certification will be required of you to complete within a year of your transition/hire date
• Receive incoming calls from Client Community and provide first level support; document each call verifying customer information and including all troubleshooting steps
• Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to appropriate individual/group
• Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
• Routinely contribute to the Knowledge Base
• Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity
• Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers
• Participate in team projects that enhance the quality or efficiency of Service Desk and assist with special product-related issues as neededBenefits:HTC's competitive package includes besides compensation Health, Dental, Vision, Disability Cover, both Short and Long term, Life Insurance, Flexible Spending, 401k and Paid VacationCandidates should e-mail resume to or call at Be sure to reference the job number and title in the subject line. Relevant degree or its foreign equivalent is required. EEO/M/F/V/H - provided by Dice

Keywords: HTC Global Services, Inc., Troy , Service Desk Analyst - Night Shift, Professions , Troy, Michigan