TroyRecruiter Since 2001
the smart solution for Troy jobs

IT Help Desk Analyst

Company: HTC Global Services
Location: Troy
Posted on: April 30, 2021

Job Description:

Job Responsibilities:* Receive incoming calls from Client Community and provide first level support; document each call verifying customer information and including all troubleshooting steps* Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards; escalate problems to appropriate individual/group* Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction* Routinely contribute to the Knowledge Base* Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity* Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers* Participate in team projects that enhance the quality or efficiency of Service Desk and assist with special product-related issues as neededKnowledge, Skills, and Abilities (KSAs):* Knowledge of Citrix and VPN* Basic typing skills* Strong listening, verbal, and written communication skills* A strong sense of urgency and the ability to multi-task effectively with attention to details* Well-developed organizational, communications and time management skills* A strong business maturity and professionalism is essential* Ability to troubleshoot, analyze and resolve customer concerns* High technical aptitude and strong PC literacy skills including function and capabilities* Ability to work independently as well as part of a team and function well under pressureEducation and Experience:* High School diploma (Associates Degree in CS/IT Preferred) or equivalent required and 0 to 1 years in a service desk environment* Previous experience working within a major clinical EMR application (Epic, Cerner, Allscripts, etc) is preferred* HDI Support Center Analyst Certification will be required of you to complete within a year of your transition/hire date

Keywords: HTC Global Services, Troy , IT Help Desk Analyst, Professions , Troy, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Troy RSS job feeds