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Customer Operations Representative

Company: Redwood Logistics
Location: Troy
Posted on: July 29, 2022

Job Description:

Job DescriptionCustomer Operations RepresentativeReports To: Senior Manager – Customer OperationsLocation: Troy, MIStatus: Salaried; Non-Exempt Redwood Logistics is your strategically integrated logistics provider that understands our customers' unique needs. Throughout our 20-year history, we've grown and evolved our range of offerings to create a family of companies that can solve logistics and transportation challenges. From our diversity of services, data-driven network solutions, and strategically integrated model, we have positioned ourselves as the dominant player in the mid-market space. We are a privately held company, managing significant transportation spend – we are big, but flexible with an entrepreneurial spirit.For more than 20 years, Redwood Logistics has been helping move businesses forward by connecting our clients to winning strategies. As a next-generation leader in third-party logistics, we live at the intersection of logistics and technology. We focus brilliant minds, technology services, and performance excellence to modernize supply chains.Redwood Multimodal, a subsidiary of Redwood Logistics, is a full-service, non-asset brokerage company that takes pride in providing unparalleled transportation services to our customers while maintaining mutually beneficial relationships with our carriers. Unlike other brokers, we invest an additional one percent of our gross revenues directly back into the resources necessary to maintain our excellent service.Whether you are a shipper in food and beverage with products that have a short shelf-life, healthcare that requires temperature-controlled trucking, or retail with a complex omnichannel network – our combination of mode expertise, operational excellence, and focus on safety and compliance will get your goods to their destination.See for yourself why The Chicago Tribune has named Redwood Logistics a Top Workplace for several years running! Position Description: As a Customer Operations Representative, you will be responsible for providing excellent customer service while overseeing daily operational functions which may include: correcting customer problems, data entry, load building, scheduling appointments, and more. The ideal candidate will work well in a dynamic and fast-paced environment while maintaining the ability to multi-task and prioritize responsibilities. Responsibilities:

  • Oversee and manage operational workflow for designated accounts, providing exceptional customer service
  • Identify, investigate, and correct unique customer problems and order delays
  • Schedule freight pick-up and delivery appointments
  • Precise data entry work which includes building orders in Redwood's proprietary TMS
  • Provide freight status updates to shippers, receivers, customers, and internal parties
  • Communicate relevant updates to customer and/or internal carrier account teams as needed
  • Verify all freight charges, and resolve all accounting discrepancies prior to final invoicing
  • Proactively generate and process appropriate paperwork for orders, maintaining a strong attention to detail
  • Efficient and effective problem-solving related to customer shipments. Qualifications:
    • Clear and effective communication/interpersonal skills
    • Ability to change focus quickly due to demands of market conditions and/or company needs
    • Exceptional attention to detail
    • Strong critical thinking skills
    • Prior customer service experience a plus Rewards:
      • Culture of unlimited growth with new positions and departments created regularly to support our growing customer base
      • Paid parental leave policies
      • Medical, dental, vision and 401k plans (with match)
      • Flexible-spending, mass transit and dependent care plans
      • Health savings account, with company contribution
      • Short-term, long-term and life insurance policies subsidized by company
      • Cell phone discounts; reduced fees for health and fitness clubs
      • Additional benefits including pet insurance, accident care and more
      • Competitive referral bonus program
      • Competitive PTO plans, with extra floating holiday and time off to volunteer
      • Fundraising and volunteer opportunities to give back to our local, national and international communities Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company's needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual's actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.

Keywords: Redwood Logistics, Troy , Customer Operations Representative, Professions , Troy, Michigan

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