CNC Field Service Technician

Company: HELLER Machine Tools L.P.
Location: Troy
Posted on: January 17, 2023

Job Description:

Responsibilities:

• 100% domestic travel required.
• Comfortable working from home and traveling to clients throughout the USA on a daily or weekly basis.Duties, including, but not limited to, the following:
  • Installation and Commissioning of new Heller CNC machining centers.
  • Troubleshoot and mechanical/electrical repair of mechatronic systems found in Heller CNC machining centers.
  • Provide professional technical support via phone or email to clients.
  • Analyze complex mechanical and electrical machine and automation components for failure modes.
  • Support the transportation of tooling and spare parts to sites.
  • Discuss and diagnose issues onsite with customers
  • Request spare parts through the Aftermarket Sales group
  • Thoroughly document repairs on service reports
  • Track and document expensesEducation and Experience:
    • Minimum 2-year degree. Combination business and technical degree preferred
    • At least 5 years of hands-on experience with heavy metal removal product lines and processes.Job Knowledge, Skills, and Abilities:
      • Thorough understanding of electrical and mechanical systems commonly used on 3 and 5-axis milling machining centers with Fanuc 31i or Siemens 840D PL & SL controls.
      • Linear rails and carriages
      • Ballscrew drives
      • Servo motors
      • External absolute measuring system
      • Automatic tool magazine and tool changer
      • Automatic pallet changer
      • Manual and Automatic workpiece loading
      • Spindle machining units
      • Servo amplifiers and closed-loop systems
      • 480VAC and 24VDC electrical systems
      • Pneumatic Systems
      • Hydraulic Systems
      • Lubrication Systems
      • Coolant Systems (flood and mist)
      • Conduct root cause analysis and create thorough and detailed service reports and records.
      • Ownership in meeting client goals.
      • Must have excellent planning and time management skills
      • Read and interpret blueprints.
      • Complete set of own tools appropriate to complete any required repairs. Heller-specific special tools will be provided.
      • Communicate effectively with customer maintenance techs, customer plant engineers, and management.
      • Microsoft Office Product application capability (specifically Outlook, Word, Excel, and PowerPoint)Training Requirements:
        • General Safety
        • ISO 9001 Quality System Awareness
        • ISO 14001 Environmental Awareness
        • Lockout/Tagout
        • Heller Network
        • New Field Service Technicians will job-shadow long-tenured colleagues as part of their initial training.
        • Assembly and Commissioning of machines within the USA or abroad.
        • Training in Germany by Heller Academy trainers.
        • Field Service Technicians are supported by staff that consists of former Field Service Technicians and a team that regularly interacts with customers.Physical Demands:
          • Regularly required to sit, stand, walk, bend and move about the facility.Personal Protective Equipment:
            • Safety glasses may be required while performing specific tasks.
            • Hearing protection may be required while performing specific tasks.
            • Steel-toe safety shoes may be required while performing specific tasksWork Environment:
              • Work in both office and plant environments.Will be required to perform other duties as requested, directed, or assigned.You should be proficient in:
                • Machine Setups for Production Runs
                • Blueprint Reading
                • PLC Troubleshooting Skills
                • Electrical Troubleshooting Skills
                • Mechanical Troubleshooting Skills
                • Pneumatics Experience
                • Hydraulics Experience
                • Troubleshooting Industrial Automation Equipment
                • PLC Programming Experience
                • PLC Wiring Experience
                • Pipefitting Skills
                • Mechanical Assembly Skills
                • Machine Safety Inspections
                • Troubleshooting CNC Machines
                • Meets Physical Requirements
                • Shop Math Skills
                • Experience in a Manufacturing Environment
                • Root Cause Analysis
                • Basic Computer SkillsMachines & technologies you'll use:
                  • CNC Mill (3-4 axis VMC)
                  • Servo Motors
                  • CNC Mill (5+ axis VMC)
                  • Universal Machining Center (5 axis UMC)
                  • Universal Machining Center (3-4 axis)
                  • Programmable Logic Controller (PLC) (Fanuc, Siemens)

Keywords: HELLER Machine Tools L.P., Troy , CNC Field Service Technician, Professions , Troy, Michigan