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CNC Field Service Technician

Company: HELLER Machine Tools L.P.
Location: Troy
Posted on: January 17, 2023

Job Description:


  • 100% domestic travel required.
  • Comfortable working from home and traveling to clients throughout the USA on a daily or weekly basis.Duties, including, but not limited to, the following:
    • Installation and Commissioning of new Heller CNC machining centers.
    • Troubleshoot and mechanical/electrical repair of mechatronic systems found in Heller CNC machining centers.
    • Provide professional technical support via phone or email to clients.
    • Analyze complex mechanical and electrical machine and automation components for failure modes.
    • Support the transportation of tooling and spare parts to sites.
    • Discuss and diagnose issues onsite with customers
    • Request spare parts through the Aftermarket Sales group
    • Thoroughly document repairs on service reports
    • Track and document expensesEducation and Experience:
      • Minimum 2-year degree. Combination business and technical degree preferred
      • At least 5 years of hands-on experience with heavy metal removal product lines and processes.Job Knowledge, Skills, and Abilities:
        • Thorough understanding of electrical and mechanical systems commonly used on 3 and 5-axis milling machining centers with Fanuc 31i or Siemens 840D PL & SL controls.
        • Linear rails and carriages
        • Ballscrew drives
        • Servo motors
        • External absolute measuring system
        • Automatic tool magazine and tool changer
        • Automatic pallet changer
        • Manual and Automatic workpiece loading
        • Spindle machining units
        • Servo amplifiers and closed-loop systems
        • 480VAC and 24VDC electrical systems
        • Pneumatic Systems
        • Hydraulic Systems
        • Lubrication Systems
        • Coolant Systems (flood and mist)
        • Conduct root cause analysis and create thorough and detailed service reports and records.
        • Ownership in meeting client goals.
        • Must have excellent planning and time management skills
        • Read and interpret blueprints.
        • Complete set of own tools appropriate to complete any required repairs. Heller-specific special tools will be provided.
        • Communicate effectively with customer maintenance techs, customer plant engineers, and management.
        • Microsoft Office Product application capability (specifically Outlook, Word, Excel, and PowerPoint)Training Requirements:
          • General Safety
          • ISO 9001 Quality System Awareness
          • ISO 14001 Environmental Awareness
          • Lockout/Tagout
          • Heller Network
          • New Field Service Technicians will job-shadow long-tenured colleagues as part of their initial training.
          • Assembly and Commissioning of machines within the USA or abroad.
          • Training in Germany by Heller Academy trainers.
          • Field Service Technicians are supported by staff that consists of former Field Service Technicians and a team that regularly interacts with customers.Physical Demands:
            • Regularly required to sit, stand, walk, bend and move about the facility.Personal Protective Equipment:
              • Safety glasses may be required while performing specific tasks.
              • Hearing protection may be required while performing specific tasks.
              • Steel-toe safety shoes may be required while performing specific tasksWork Environment:
                • Work in both office and plant environments.Will be required to perform other duties as requested, directed, or assigned.You should be proficient in:
                  • Machine Setups for Production Runs
                  • Blueprint Reading
                  • PLC Troubleshooting Skills
                  • Electrical Troubleshooting Skills
                  • Mechanical Troubleshooting Skills
                  • Pneumatics Experience
                  • Hydraulics Experience
                  • Troubleshooting Industrial Automation Equipment
                  • PLC Programming Experience
                  • PLC Wiring Experience
                  • Pipefitting Skills
                  • Mechanical Assembly Skills
                  • Machine Safety Inspections
                  • Troubleshooting CNC Machines
                  • Meets Physical Requirements
                  • Shop Math Skills
                  • Experience in a Manufacturing Environment
                  • Root Cause Analysis
                  • Basic Computer SkillsMachines & technologies you'll use:
                    • CNC Mill (3-4 axis VMC)
                    • Servo Motors
                    • CNC Mill (5+ axis VMC)
                    • Universal Machining Center (5 axis UMC)
                    • Universal Machining Center (3-4 axis)
                    • Programmable Logic Controller (PLC) (Fanuc, Siemens)

Keywords: HELLER Machine Tools L.P., Troy , CNC Field Service Technician, Professions , Troy, Michigan

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