Group Manager, Inventory
Company: Encore Capital
Posted on: January 25, 2023
We are more than a specialty finance company providing debt
recovery solutions for consumers. We are a global team of over
4,000 employees whose daily mission is to empower consumers to
begin their path towards financial recovery and build a better life
for themselves and their families. We know that the only way to
support this mission is by hiring exceptional people who bring a
diversity of ideas, a collaborative spirit, and a passion for
attaining breakthrough results. If you are results-driven, have a
passion for helping others, and thrive in an innovative
environment, this might be the right place for you!
The Inventory Manager is responsible for supporting Internal Legal
Operations. This position will lead a team of 2-3 Process
Specialists that monitor, investigate, and report inventory levels,
with a focus on process exceptions. This role will perform root
cause analysis, develop solutions to minimize future fallout, and
work with Process Excellence Managers on work/process flow fixes.
They will work globally, domestically, and cross functionally with
teams to remediate workflow issues. They will also own
creating/updating process documentation and training materials. The
incumbent will be expected to develop regular reporting for senior
leadership to highlight bottlenecks, backlogs,
* Manage a team of Process Specialists, creating workloads
requiring analysis, providing direction on the desired output from
* Develop and prepare reporting on department inventory, tracking
trends, summarizing issues, and providing updates on remediation
efforts. Provide regular progress reports to senior leadership.
* Work closely with department managers to strategize & prioritize
investigations, form a plan to address findings, and determine
* Lead task groups assigned to remediate inventory issues across
teams and states.
* Work cross functionally on inventory issues to ensure accounts in
the IL channel are proceeding efficiently through the logical
sequence of the legal process.
* Take on special assignments as needed to resolve issues causing
defects, helping other departments to resolve issues, and taking
actions to remediate and move forward inventory.
* Initiate Business Rules Management tickets, identifying issues
with workflow design and working with Process Excellence Manager
team & Business Rules Management to resolve and facilitate moving
tickets through BUAT and into production.
* Review & update process documentation (SOP, job aids, training
* Perform other duties, as assigned.
* 3-5 years or equivalent experience in a project or process
management role in a financial service-related field
* Knowledge of nternal operating system Workflow with capability to
lead efforts to automate and improve processes through the Process
Excellence Manager/ Business Rules Management ticket process.
* Demonstrated ability to build strong working relationships with
peers internally and cross functionally.
* Ability to identify root causes of defects in process, prioritize
issues, and create effective action plans.
* Proficiency with MS Excel.
* Ability to pull inventory reports, export to Excel and create
* Lean Six Sigma or related experience/certification preferred
What We Offer
We understand the important balance between work and life, fun and
professionalism, and corporation verse community. We strive to
support your career aspirations and provide the benefits you need
to live a more fulfilling life.
Our compensation and benefits programs were created with an
'Employee-First Approach' focused on supporting, developing, and
recognizing YOU. We offer a wide array of wellness and mental
health initiatives, support volunteerism, and environmental
efforts, encourage employee education through leadership training,
skill-building, and tuition reimbursements, and always strive to
provide promotion opportunities from within.
All these things are just a small way to show our employees that we
recognize their value, we understand what is important to them, and
we reward their contributions.
Encore Capital Group and all of its subsidiaries are proud to be an
equal opportunity employer and value diversity at our company.
Qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender perception or identity, national origin, age, marital
status, protected veteran status, or disability status. We will
ensure that individuals with disabilities are provided reasonable
accommodation to participate in the job application and/or
interview process, to perform essential job functions, and to
receive other benefits and privileges of employment. Please contact
us to request accommodation at Talent@mcmcg.com.
Keywords: Encore Capital, Troy , Group Manager, Inventory, Professions , Troy, Michigan
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