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Group Manager, Inventory

Company: Encore Capital
Location: Troy
Posted on: January 25, 2023

Job Description:

About Us

We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!

The Inventory Manager is responsible for supporting Internal Legal Operations. This position will lead a team of 2-3 Process Specialists that monitor, investigate, and report inventory levels, with a focus on process exceptions. This role will perform root cause analysis, develop solutions to minimize future fallout, and work with Process Excellence Managers on work/process flow fixes. They will work globally, domestically, and cross functionally with teams to remediate workflow issues. They will also own creating/updating process documentation and training materials. The incumbent will be expected to develop regular reporting for senior leadership to highlight bottlenecks, backlogs, rework/rejections.

* Manage a team of Process Specialists, creating workloads requiring analysis, providing direction on the desired output from their reviews.
* Develop and prepare reporting on department inventory, tracking trends, summarizing issues, and providing updates on remediation efforts. Provide regular progress reports to senior leadership.
* Work closely with department managers to strategize & prioritize investigations, form a plan to address findings, and determine resources required.
* Lead task groups assigned to remediate inventory issues across teams and states.
* Work cross functionally on inventory issues to ensure accounts in the IL channel are proceeding efficiently through the logical sequence of the legal process.
* Take on special assignments as needed to resolve issues causing defects, helping other departments to resolve issues, and taking actions to remediate and move forward inventory.
* Initiate Business Rules Management tickets, identifying issues with workflow design and working with Process Excellence Manager team & Business Rules Management to resolve and facilitate moving tickets through BUAT and into production.
* Review & update process documentation (SOP, job aids, training materials).
* Perform other duties, as assigned.


* 3-5 years or equivalent experience in a project or process management role in a financial service-related field
* Knowledge of nternal operating system Workflow with capability to lead efforts to automate and improve processes through the Process Excellence Manager/ Business Rules Management ticket process.
* Demonstrated ability to build strong working relationships with peers internally and cross functionally.
* Ability to identify root causes of defects in process, prioritize issues, and create effective action plans.
* Proficiency with MS Excel.
* Ability to pull inventory reports, export to Excel and create pivot tables.


* Lean Six Sigma or related experience/certification preferred

What We Offer

We understand the important balance between work and life, fun and professionalism, and corporation verse community. We strive to support your career aspirations and provide the benefits you need to live a more fulfilling life.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

All these things are just a small way to show our employees that we recognize their value, we understand what is important to them, and we reward their contributions.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at

Keywords: Encore Capital, Troy , Group Manager, Inventory, Professions , Troy, Michigan

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