Customer Survey Support Analyst

Company: Bartech Staffing
Location: Troy
Posted on: March 13, 2023

Job Description:

Job Description If you are an experienced Customer Survey Support Analyst looking for a position with a leading company, Bartech can help! We are a leading staffing firm and our clients include some of the biggest companies in the nation. Our client has a need for a Customer Survey Support Analyst. This is a contract position; however it is not uncommon for assignments to transition into permanent positions with our client companies. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you! Applicant must be eligible to work in the US for immediate opening. --For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our end client.Customer Survey Support Analyst---------- ----Job Responsibilities ------------------------------------------------------------------------------------------ Your specific duties as a Customer Survey Support Analyst will include:----------

• We are looking for a detail-oriented team player with a business mindset who has an eye for data with an ability to see solutions in large data sets.
• This position fills a temporary role of Survey Research Program support.
• Support our survey-based customer feedback program. Review, analyze and validate survey data and support the management of business and functional requirements for the global Contact Center survey program.
• Ensure that survey program runs as scheduled & data feeds are running accurately and on time.
• Work with large data sets to help find patterns and identify issues/problems, monitoring data feeds, response rate and other operations metrics.
• Support communication and collaboration with operations teams. Work with cross-functional teams to communicate survey program outages/escalations using internal tools.
• Support the creation of process documents and procedures.
• Support the design of intake forms for new work and/or changes to existing processes.
• Support the survey mailbox management. Review and organize incoming mail and create new tickets to track project work.
• Validate changes to survey rules.
• The Global VOC team performs at a high level within a fast-paced environment. The individual will have to be a highly motivated self-starter with ability to work independently, be flexible and adjust to changing priorities. Customer Survey Support AnalystJob Requirements As a Customer Survey Support Analyst you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.
  • 4 year in Marketing, Marketing Science or Math, Statistics or Computer Science (data management)
  • Degree Requirements: Degree in relevant area
  • This is a remote/hybrid. Office team meet up once a quarter Customer Survey Support AnalystBenefits As a Customer Survey Support Analyst with Bartech, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We are dedicated to providing our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment and your performance, you can find potential opportunities for direct employment. Your hard work and professional dedication will be rewarded with competitive compensation, including benefits. Available benefits for Customer Survey Support Analyst Position may include (but are not limited to):
    • Exceptional medical, dental, and vision
    • 401(k) Make the most of your experience!Apply now!Keywords: --IND123US

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