Level 1 Support Technician (Part-Time or Full-Time)

Company: AWECOMM
Location: Troy
Posted on: March 14, 2023

Job Description:

About AwecommAwecomm is an exciting information technology firm delivering exceptional services to the small and medium business markets in Southeastern Michigan. -Our Sprout platform provides complete IT services for our clients so they can focus on their core business. - -In addition, we help our clients innovate with technology and process, to further enable their growth and success. -Our clients are at the center of our delivery model and always come first. -At Awecomm, we operate as a team and are always looking to add great new team members that share our values: -

• Be -Transparent -- open and honest is not optional
• Be -Helpful -- enthusiastic, flexible, supportive, and -team -oriented
• Be -Exceptional -- together we can go beyond great, and be exceptionalIf you share our values and are looking for a career where you can be exceptional and work with an exceptional team, Awecomm may be the place for you. - -What you will be doingAs a Level 1 Computer Technician, you will be assisting the Support Operations Team in set-up and deployment of new equipment (laptops, desktops, etc.) for clients. -The set-up will include installing new Windows OS and client software to ensure optimal performance and exceed client expectations. -You will also be assisting the onsite support team in completing hardware upgrades or resolving issues that require onsite support. -You will work closely with our centralized Helpdesk and Onsite teams in order to ensure successful delivery of requested services. - - -This -is -an excellent position -for someone currently taking college courses, as the hours can be very flexible, and we offer a great learning environment. -There may also be an opportunity for full time employment in the future. - - -As a part of the Support Operations Team, we will need you to: -
  • Prepare, deploy and install hardware/software for clients -
  • Organize, track, and prioritize workload to exceed client expectations -
  • Manage, track, and report on hardware and software assets for clients -
  • Capture, track, and manage -technical -upgrade -requests -effectively -and document in -ticketing -system -
  • Follow procedural documentation to setup and provision -a -variety of -different technologies -
  • Assist in providing -onsite technical support as required from the centralized Helpdesk team for issues that cannot be resolved remotely - -Experience & skills that will enable your success
    • Strong organizational and planning skills to ensure a great hardware upgrade process for the client and efficient process for the team
    • Exceptional attention to detail
    • Excellent communication and documentation skills
    • Proven ability to provide exceptional client service
    • Proven ability to know limits and seek assistance
    • Strong focus on team success
    • Ability and passion to continuously learn new technologies in a fast-paced environment
    • Currently pursuing a Bachelor's Degree in relevant technology field
    • Basic technical skills and/or ability to learn the following:
      • Windows OS
        • Workstation imaging and prep for deployments
          • Laptop and Desktop Hardware troubleshooting
            • Email and Active Directory user setupWhy you will excel and love working at AwecommYou will fit right in if you love to provide great service, work as a team, and love technology. -Some key indicators include: - -
              • Excited and passionate about learning new technology
              • Own your experience, and be proud of it
              • Want to collaborate with others to solve problems and find a better way
              • Always looking to make improvements - continuous improvement focus and really enjoy making an impact
              • Drive and embrace change
              • Put the needs of others, especially clients, first
              • Excited to come to work every day and help the team succeed
              • Flexible and have a positive attitude -Additional Reasons to love Awecomm
                • Awecomm culture and values
                • Casual work environment
                • Work with great team members committed to the overall success of the team
                • Fun office events
                • Free gym access with showers at the PNC Tower
                • Access to golf simulator at the PNC Tower
                • Walking distance to several restaurants in Troy
                • Office lounge, snacks, and free flavored water and soft drinks
                • Competitive pay and benefits
                • Career advancement with free career development

Keywords: AWECOMM, Troy , Level 1 Support Technician (Part-Time or Full-Time), Professions , Troy, Michigan