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Level 1 Support Technician (Part-Time or Full-Time)

Company: AWECOMM
Location: Troy
Posted on: March 14, 2023

Job Description:

About AwecommAwecomm is an exciting information technology firm delivering exceptional services to the small and medium business markets in Southeastern Michigan. -Our Sprout platform provides complete IT services for our clients so they can focus on their core business. - -In addition, we help our clients innovate with technology and process, to further enable their growth and success. -Our clients are at the center of our delivery model and always come first. -At Awecomm, we operate as a team and are always looking to add great new team members that share our values: -

  • Be -Transparent -- open and honest is not optional
  • Be -Helpful -- enthusiastic, flexible, supportive, and -team -oriented
  • Be -Exceptional -- together we can go beyond great, and be exceptionalIf you share our values and are looking for a career where you can be exceptional and work with an exceptional team, Awecomm may be the place for you. - -What you will be doingAs a Level 1 Computer Technician, you will be assisting the Support Operations Team in set-up and deployment of new equipment (laptops, desktops, etc.) for clients. -The set-up will include installing new Windows OS and client software to ensure optimal performance and exceed client expectations. -You will also be assisting the onsite support team in completing hardware upgrades or resolving issues that require onsite support. -You will work closely with our centralized Helpdesk and Onsite teams in order to ensure successful delivery of requested services. - - -This -is -an excellent position -for someone currently taking college courses, as the hours can be very flexible, and we offer a great learning environment. -There may also be an opportunity for full time employment in the future. - - -As a part of the Support Operations Team, we will need you to: -
    • Prepare, deploy and install hardware/software for clients -
    • Organize, track, and prioritize workload to exceed client expectations -
    • Manage, track, and report on hardware and software assets for clients -
    • Capture, track, and manage -technical -upgrade -requests -effectively -and document in -ticketing -system -
    • Follow procedural documentation to setup and provision -a -variety of -different technologies -
    • Assist in providing -onsite technical support as required from the centralized Helpdesk team for issues that cannot be resolved remotely - -Experience & skills that will enable your success
      • Strong organizational and planning skills to ensure a great hardware upgrade process for the client and efficient process for the team
      • Exceptional attention to detail
      • Excellent communication and documentation skills
      • Proven ability to provide exceptional client service
      • Proven ability to know limits and seek assistance
      • Strong focus on team success
      • Ability and passion to continuously learn new technologies in a fast-paced environment
      • Currently pursuing a Bachelor's Degree in relevant technology field
      • Basic technical skills and/or ability to learn the following:
        • Windows OS
          • Workstation imaging and prep for deployments
            • Laptop and Desktop Hardware troubleshooting
              • Email and Active Directory user setupWhy you will excel and love working at AwecommYou will fit right in if you love to provide great service, work as a team, and love technology. -Some key indicators include: - -
                • Excited and passionate about learning new technology
                • Own your experience, and be proud of it
                • Want to collaborate with others to solve problems and find a better way
                • Always looking to make improvements - continuous improvement focus and really enjoy making an impact
                • Drive and embrace change
                • Put the needs of others, especially clients, first
                • Excited to come to work every day and help the team succeed
                • Flexible and have a positive attitude -Additional Reasons to love Awecomm
                  • Awecomm culture and values
                  • Casual work environment
                  • Work with great team members committed to the overall success of the team
                  • Fun office events
                  • Free gym access with showers at the PNC Tower
                  • Access to golf simulator at the PNC Tower
                  • Walking distance to several restaurants in Troy
                  • Office lounge, snacks, and free flavored water and soft drinks
                  • Competitive pay and benefits
                  • Career advancement with free career development

Keywords: AWECOMM, Troy , Level 1 Support Technician (Part-Time or Full-Time), Professions , Troy, Michigan

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