Desktop Support Engineer (on site- Troy, MI)

Company: Perry Johnson Registrars
Location: Troy
Posted on: March 19, 2023

Job Description:

The -Desktop Support Engineer -position requires an energetic, results oriented software professional. The position is responsible for providing quality and professional desktop support to all employees and sub-contractors. This is a full-time position located in our Troy, MI office; remote work is not supported for this position.This position includes installation, configuration and support of the following:

• Desktop computers
• Laptop computers
• Personal and Network printers
• Desktop applicationsJob Duties
  • Utilize ticket tracking system to document results of problem resolution sessions
  • Perform basic user administration on servers
  • Responsible for system preparation, including software installations and user configurations, for new and rebuilt systems for employees
  • Perform software installs, minor hardware repairs/maintenance, and assist with moving employees' desktop equipment
  • Responsible for proactively managing high severity and priority incidents from identification to resolution and escalation to appropriate group
  • Support Microsoft Office applicationsJob Requirements
    • BA/BS degree in Computer Science or equivalent work experience
    • 1-2 years of relevant experience
    • Experience with Windows 10, Windows 11, and Active Directory
    • Experience with Office 365
    • Excellent customer service skills
    • Positive attitude and willingness to helpJob Snapshot
      • Pay- Salary
      • Employment Type - Full-Time
      • Job Type -Information Technology
      • Experience -Minimum 2 years
      • Manages Others -No
      • Travel- No
      • Location- Troy, MIJob Type: Full-timeBenefits:
        • 401(k)
        • Dental insurance
        • Health insurance
        • Health savings account
        • Life insurance
        • Paid time off
        • Vision insuranceSchedule:
          • 8 hour shift
          • Day shift
          • Monday to FridayAbility to commute/relocate:
            • Troy, MI: Reliably commute or planning to relocate before starting work (Required)Experience:
              • Customer support: 1 year (Preferred)
              • Active Directory: 1 year (Preferred)
              • Windows: 1 year (Preferred)Work Location: One location
                

Keywords: Perry Johnson Registrars, Troy , Desktop Support Engineer (on site- Troy, MI), Professions , Troy, Michigan