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Desktop Support Engineer (on site- Troy, MI)

Company: Perry Johnson Registrars
Location: Troy
Posted on: March 19, 2023

Job Description:

The -Desktop Support Engineer -position requires an energetic, results oriented software professional. The position is responsible for providing quality and professional desktop support to all employees and sub-contractors. This is a full-time position located in our Troy, MI office; remote work is not supported for this position.This position includes installation, configuration and support of the following:

  • Desktop computers
  • Laptop computers
  • Personal and Network printers
  • Desktop applicationsJob Duties
    • Utilize ticket tracking system to document results of problem resolution sessions
    • Perform basic user administration on servers
    • Responsible for system preparation, including software installations and user configurations, for new and rebuilt systems for employees
    • Perform software installs, minor hardware repairs/maintenance, and assist with moving employees' desktop equipment
    • Responsible for proactively managing high severity and priority incidents from identification to resolution and escalation to appropriate group
    • Support Microsoft Office applicationsJob Requirements
      • BA/BS degree in Computer Science or equivalent work experience
      • 1-2 years of relevant experience
      • Experience with Windows 10, Windows 11, and Active Directory
      • Experience with Office 365
      • Excellent customer service skills
      • Positive attitude and willingness to helpJob Snapshot
        • Pay- Salary
        • Employment Type - Full-Time
        • Job Type -Information Technology
        • Experience -Minimum 2 years
        • Manages Others -No
        • Travel- No
        • Location- Troy, MIJob Type: Full-timeBenefits:
          • 401(k)
          • Dental insurance
          • Health insurance
          • Health savings account
          • Life insurance
          • Paid time off
          • Vision insuranceSchedule:
            • 8 hour shift
            • Day shift
            • Monday to FridayAbility to commute/relocate:
              • Troy, MI: Reliably commute or planning to relocate before starting work (Required)Experience:
                • Customer support: 1 year (Preferred)
                • Active Directory: 1 year (Preferred)
                • Windows: 1 year (Preferred)Work Location: One location

Keywords: Perry Johnson Registrars, Troy , Desktop Support Engineer (on site- Troy, MI), Professions , Troy, Michigan

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