Printer Field Technician
Company: Advantage Technical
Location: Troy
Posted on: March 21, 2023
Job Description:
This PC/Printer Field Break/Fix position provides a wide range
of hardware support and related services specifically to our
clients PC Products customers. Products include Laptop, Desktop,
RPOS, and Workstation products.Printer knowledge is a huge plus.You
will join a fast paced, constantly changing environment that
requires positive approaches and demonstrated success at handling
multiple stressors. Candidates must be self-contained, resourceful
and determined for success.Demonstrated core competencies of
success in this position are:
- Strong mechanical aptitude, working with tools and various
alignment apparatus.
- Alignment with customer's business needs while maintaining
contractual commitments.
- Ability to troubleshoot various hardware problems logically and
systemically technically/mechanically on printers. May also involve
third party software, networks and switches.
- Able to balance and prioritize multiple activities and
issues.
- Successful cause and effect understanding of financial
perspectives on the business.
- Strong interpersonal verbal/written skills; especially in
person, on a customer site. This is critical to relationship
building and expectations.
- Attention to detail and commitment to administrative
responsibilities.
- Exercise solid business-based decision-making skills, taking
appropriate risk to insure that the customer's business need are
met.
- Independent thinking while adhering to standard
technological/mechanical and business procedures.
- Industry / company knowledge that provides solid technology
solutions and options to the customer.
- Ability to evaluate a technical situation while managing the
operational challenges quickly and accurately.
- Working independently and able to re-prioritization of
tasks/events/commitments quickly based on contract, customer and
business situations. Highly skills at prioritization, planning,
working independently all within standard policies and business
standards.Requirements:
- Availability to work both scheduled and unscheduled
overtime.
- Participate in assigned work during non-traditional workdays,
holidays and shift work.
- Onsite customer facing experience.
- Technical/mechanical hardware repair experience.
- Demonstrated technical/mechanical aptitude for learning new
technology. This is a W-2 only position. Reliable transportation is
required, all mileage between client sites will be reimbursed at
the current IRS Rate per mile minus commute from home to hold for
pick up or first ticket of the day and commute from last ticket of
the day home, unless the first or last ticket is more than 30 miles
from home, in which case mileage over the first 30 miles of each
trip will be reimbursed. Cell Phone reimbursement of $15.00 per
week
Keywords: Advantage Technical, Troy , Printer Field Technician, Professions , Troy, Michigan
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