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Printer Field Technician

Company: Advantage Technical
Location: Troy
Posted on: March 21, 2023

Job Description:

This PC/Printer Field Break/Fix position provides a wide range of hardware support and related services specifically to our clients PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products.Printer knowledge is a huge plus.You will join a fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success.Demonstrated core competencies of success in this position are:

  • Strong mechanical aptitude, working with tools and various alignment apparatus.
  • Alignment with customer's business needs while maintaining contractual commitments.
  • Ability to troubleshoot various hardware problems logically and systemically technically/mechanically on printers. May also involve third party software, networks and switches.
  • Able to balance and prioritize multiple activities and issues.
  • Successful cause and effect understanding of financial perspectives on the business.
  • Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.
  • Attention to detail and commitment to administrative responsibilities.
  • Exercise solid business-based decision-making skills, taking appropriate risk to insure that the customer's business need are met.
  • Independent thinking while adhering to standard technological/mechanical and business procedures.
  • Industry / company knowledge that provides solid technology solutions and options to the customer.
  • Ability to evaluate a technical situation while managing the operational challenges quickly and accurately.
  • Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards.Requirements:
    • Availability to work both scheduled and unscheduled overtime.
    • Participate in assigned work during non-traditional workdays, holidays and shift work.
    • Onsite customer facing experience.
    • Technical/mechanical hardware repair experience.
    • Demonstrated technical/mechanical aptitude for learning new technology. This is a W-2 only position. Reliable transportation is required, all mileage between client sites will be reimbursed at the current IRS Rate per mile minus commute from home to hold for pick up or first ticket of the day and commute from last ticket of the day home, unless the first or last ticket is more than 30 miles from home, in which case mileage over the first 30 miles of each trip will be reimbursed. Cell Phone reimbursement of $15.00 per week

Keywords: Advantage Technical, Troy , Printer Field Technician, Professions , Troy, Michigan

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