Deskside Technician I
Company: Stefanini
Location: Troy
Posted on: May 26, 2023
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Job Description:
Who we are Stefanini is a full service global provider of
offshore, onshore and nearshore IT services, including application
development and outsourcing services, IT infrastructure outsourcing
(help desk support and desktop services), systems integration,
consulting and strategic staffing to Fortune 1000 enterprises
around the world. We have over 25,000 employees across 77 offices
in 40 countries across the Americas, Europe, Africa, Australia, and
Asia. What will you do? Provide hardware/software support services
to onsite client including break/fixImplement virus detection and
eradication proceduresDiagnose end-user system failures and
implement repair solutionsDiagnose printer and other peripheral
devise failures and implement repair solutionsTroubleshoot network
devices in order to ensure connectivity from the PC to the
NetworkProvide hardware/software support services to onsite client
including break/fixImplement virus detection and eradication
proceduresDiagnose end-user system failures and implement repair
solutionsDiagnose printer and other peripheral devise failures and
implement repair solutionsTroubleshoot network devices in order to
ensure connectivity from the PC to the Network Provide Windows,
software, and hardware support, onsite in a corporate environment
Stage, provision, and deploy IT machines to end users following
best business practices Configure, troubleshoot, and deploy mobile
devices & other audio/ visual equipment Troubleshoot VPN and VDI
connectivity Follow appropriate KB articles Manage workload via
ticketing software Prioritize and complete work in a group and
independently with minimal supervision Communicate technical
information to non-technical audiences Smart Hands remote support
for offsite resolver groups Inventory management of IT assets
including asset auditing Other duties as assigned Along with the
expectation of conducting the duties of a deskside technician, this
role is intended as a 'floating' hybrid resource. This is a
non-traditional role in the form of not being assigned to a
specific customer, but rather focused on blended training across
multiple clients performing the functions as needed. This includes
the expectation that when a full-time opportunity on one of the
trained accounts, or a like position in the geographic area opens
up, this individual will be assigned to that account. +1 years
onsite or helpdesk support or equivalent experience Excellent
troubleshooting capability Ability to maintain composure while
handling challenging, dynamic, rapid-response support Experience
with Microsoft Office/ Office 365 suite Ability to walk, bend,
stand for prolonged periods of time, and lift equipment up to 50
pounds Maintain neat and professional work area and appearance in
compliance with site policies Demonstrate a high level of
professionalism and strong personal interaction skills High School
Diploma or equivalent Maintain valid driver"s license Ability to
pass standard panel drug screening and background check Adhere to
assigned shift schedule What you"ll get Work with brilliant minds,
often within a global capacity; Comprehensive Benefits package that
includes 401(k), paid time off, tuition reimbursement, medical,
dental and vision insurance, and much more; Opportunity to
participate in professional development eLearning programs within
the Stefanini University, and other virtual trainings as well. Why
we"re different Brazilian and privately owned company; Agility,
flexibility, and innovation are in our DNA; Flat organizational
structure which enables faster communication and decision
making.
Keywords: Stefanini, Troy , Deskside Technician I, Professions , Troy, Michigan
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