Deskside Technician I

Company: Stefanini
Location: Troy
Posted on: May 26, 2023

Job Description:

Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Provide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the NetworkProvide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the Network Provide Windows, software, and hardware support, onsite in a corporate environment Stage, provision, and deploy IT machines to end users following best business practices Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment Troubleshoot VPN and VDI connectivity Follow appropriate KB articles Manage workload via ticketing software Prioritize and complete work in a group and independently with minimal supervision Communicate technical information to non-technical audiences Smart Hands remote support for offsite resolver groups Inventory management of IT assets including asset auditing Other duties as assigned Along with the expectation of conducting the duties of a deskside technician, this role is intended as a 'floating' hybrid resource. This is a non-traditional role in the form of not being assigned to a specific customer, but rather focused on blended training across multiple clients performing the functions as needed. This includes the expectation that when a full-time opportunity on one of the trained accounts, or a like position in the geographic area opens up, this individual will be assigned to that account. +1 years onsite or helpdesk support or equivalent experience Excellent troubleshooting capability Ability to maintain composure while handling challenging, dynamic, rapid-response support Experience with Microsoft Office/ Office 365 suite Ability to walk, bend, stand for prolonged periods of time, and lift equipment up to 50 pounds Maintain neat and professional work area and appearance in compliance with site policies Demonstrate a high level of professionalism and strong personal interaction skills High School Diploma or equivalent Maintain valid driver"s license Ability to pass standard panel drug screening and background check Adhere to assigned shift schedule What you"ll get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well. Why we"re different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making.

Keywords: Stefanini, Troy , Deskside Technician I, Professions , Troy, Michigan