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Service Analyst

Company: 1-800 Hansons LLC
Location: Troy
Posted on: April 3, 2024

Job Description:

1-800-HANSONS, LLC is hiring a talented and dedicated Service Analyst to join our Service team. The Service Analyst is responsible for handling previous customers' requests for services needed repaired on their roof, windows, siding and/or gutter installations. The ideal candidate would possess strong organizational and communication skills, as well as problem solving skills.What You'll Do

  • Constantly checking service tickets to make sure the customer is being taken care of immediately
  • Responding to service tickets so the customer is aware that we are taking care of their request as soon as possible
  • Scheduling service technicians and doing the best we possibly can to take care of them in one specific area daily
  • Speaking with customers who decide to walk-in with a request and being able to handle their needs immediately
  • Must be able to understand our products so we are able to answer any questions the customer has to the best of our abilitiesWhat We Need
    • Must have a minimum of one (1) year of professional work experience
    • Must have basic computer skills, including MS Word and Excel
    • Excellent communication skills
    • Problem solving skills
    • Great organizational skills
    • Able to work independently as well as part of a team
    • Customer service or call center experience
    • Experience in a service related role, providing follow up service to customers with previous product installations preferred
    • Experience in the home improvement or remodeling industry preferredHours/Schedule:Full-time, 40 hours per week/52 weeks per year. Standard hours are M - F, 8:00 - 5:00 but due to cyclical nature of position, some overtime, including evening and weekend hours, may be required to complete projects under deadlines. We operate on a hybrid schedule, in office Tues-Thurs and remote Mon and Fri. Compensation details: 17-17 Hourly WagePI54a893e13415-31181-33618724

Keywords: 1-800 Hansons LLC, Troy , Service Analyst, Professions , Troy, Michigan

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