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Customer Service Representative I

Company: Centene
Location: Troy
Posted on: March 21, 2020

Job Description:

Customer Service Representative I Position Purpose: Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner. - Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources - Provide assistance to members and/or providers regarding website registration and navigation - Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application - Process written customer correspondence and provide the appropriate level of timely follow up - May coordinate member transportation and make referrals to other departments as appropriate - Maintain performance and quality standards based on established call center metrics including turn-around times Education/Experience: High school diploma or equivalent. 1+ years of call center customer service experience, or 2+ years of customer service experience, preferably in a healthcare or insurance environment. Depending on the state, bi-lingual may be preferred. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Customer Service USA-Michigan-Troy Michigan Health Plan Full-time

Keywords: Centene, Troy , Customer Service Representative I, Sales , Troy, Michigan

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