Retail Sales, Part Time: Oakland Mall
Company: Macy's
Location: Troy
Posted on: January 12, 2021
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Job Description:
Overview: As a Selling Colleague, you will be an integral part
of bringing the magic of Macy's to life. Selling Colleagues provide
outstanding customer service, meet hourly sales and Loyalty goals
on a personal and departmental basis, and demonstrate superior
product knowledge to customers. Selling Colleagues create a
shopping experience that will make the customer feel welcome and
comfortable including the upkeep of merchandise within the store
and maintaining the stockroom. The Selling Colleague is also
responsible for fulfillment and performing other duties as
necessary. Macy---s uses a scheduling plan that allows our
colleagues to participate in the creation of their work schedules
by managing availability and identifying preferences. Additionally,
during key events and peak selling times, Macy---s may offer
additional shifts to our colleagues, which they may pick up using
the self-scheduling tool. Details on Macy's schedule options are
available during the interview process. Essential Functions:
Provide an exceptional customer experience by ensuring the customer
is always the priority. Assist customers in all aspects of total
store fulfillment and have the ability to satisfy the needs of our
digital and physical customers by making appropriate partnerships
when necessary. Determine customer needs based on personal features
and other customer preference related factors; suggest additional
merchandise to compliment customer selection. Demonstrate knowledge
of store products and services to build sales and minimize returns,
including Macy's Loyalty Programs. Be proficient in POS systems
including but not limited to Search and Send and My Client.
Proactively assist customers who are using devices to shop and
compare, whether Macy---s devices or their own. Develop new
business and expand client base through networking, suggestive
selling and on the floor presence. Maintain department recovery
standards; including fitting room go backs to standard, if
applicable. Retrieve additional merchandise for customers as
requested. Assist the Support Colleague Team in the movement of
fixtures and merchandise for new product, season changes, and
clearance sets. Assist in inventory and markdown process. Adhere to
Asset Protection and inventory control and compliance procedures.
Follows shortage programs and procedures. Perform these and other
functions in an efficient manner, as directed by the Supervisor.
Regular, dependable attendance and punctuality. Qualifications:
Education /Experience: No specific educational accomplishment is
required. Previous retail experience preferred, but not required.
Communication Skills: Ability to read, write, and interpret
instructional documents such as safety rules, operating and
maintenance instructions, and procedure manuals. Ability to
effectively communicate with customers, peers, and management. Able
to communicate on the telephone with proper etiquette. Mathematical
Skills: Basic math functions such as addition, subtraction,
multiplication, and division. Able to use a calculator. Must be
able to calculate percentages and ratios. Must be able to make
change using American Monetary units. Other Skills: Must enjoy
meeting and interacting with customers. Possess strong sense of
urgency and a thirst for learning. Physical Demands: This position
involves regular walking, standing, sitting for extended periods of
time, hearing, and talking. May occasionally involve stooping,
kneeling, or crouching. May involve close vision, color vision,
depth perception, focus adjustment, and viewing computer monitor
for extended periods of time. Involves manual dexterity for using
keyboard, mouse, and other office equipment. May involve moving or
lifting items under 10 pounds. Work Hours: Ability to work a
flexible schedule, including mornings, evenings, and weekends, and
busy events such as the day after Thanksgiving, special Big Event
days, and the day after Christmas, based on department and
store/company needs. This job overview is not all inclusive. In
addition, Macy---s, Inc. reserves the right to amend this job
overview at any time. Macy---s is an Equal Opportunity Employer,
committed to a diverse and inclusive work environment. Macy---s,
Inc. --- including Macy---s and Bloomingdale---s --- will consider
for employment qualified applicants with criminal convictions in a
manner consistent with [SFPC Art.
49](https://www.macysjobs.com/media/1323/sfpc-art49-notice.pdf) and
[LA MC ch.XVIII Art.
9](https://www.macysjobs.com/media/7419/la-fair-chance-notice.pdf).
Keywords: Macy's, Troy , Retail Sales, Part Time: Oakland Mall, Sales , Troy, Michigan
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