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Help Desk Agent

Company: 24G
Location: Troy
Posted on: May 4, 2021

Job Description:

24G is looking for a Service desk agent that is interested in working in a fast paced environment.This position consists of taking calls, responding to emails and placing outbound calls as a means for providing technical support for 24Gs clientele. Duties and Responsibilities:Acknowledge and understand the customers issueReceiving phone calls from 24G clients who have technical questionsPlace outbound calls to assist 24G clients with various applications and web toolsRespond to technical support questions via emailAcquire all necessary information from clients in a polite fashionEscalate to the appropriate parties according to the nature of the issueKeep equipment in functional stateCreate and maintain documentation for all customer interactionsWhat you need to succeedStrong attention to detailAbility to give the user your full attentionAble to keep a level head under pressureCustomer service mindsetRequired Experience:Highschool diploma or equivalentMust speak English fluentlyNice to haves:Call center experience preferred.Experience with Microsoft office preferred. On top of all of this, you will have access to all of the following perks (just to list a few):Free Drinks and CoffeeFree Onsite BowlingOpen environment optimal for cross departmental collaborationDog friendly - Bring your pet to the officeBlue Cross Blue Shield Medical, Dental and VisionMetlife Life Insurance, short-term disability, and long-term disabilityVoya 401(k)401(k) MatchingFlexible Time OffThis job description is intended to outline those functions typically performed by individuals assigned to this classification. This description is not intended to be all - inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility. 24G reserves the right to change or assign to this position as required.W2 only. We are not offering sponsorship at this time.24G, LLC is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, Veteran status, gender, sexual orientation or disability.

Keywords: 24G, Troy , Help Desk Agent, Sales , Troy, Michigan

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