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Consumer Banking Sales Director

Company: Flagstar Bank
Location: Troy
Posted on: May 5, 2021

Job Description:

As a direct report to the President of Banking, the Director of Consumer Banking leads the business unit of Flagstar Bank responsible for delivering financial products and services to all consumer and small business customers. Accomplished through effective client focused strategies across branch, telephony, digital, and mobile platforms. Providing leadership to all sales and service channels across Retail, Small Business, Wealth, Investment & Insurance Services; Consumer Finance, Indirect Lending and others assigned areas of responsibility. The Director will deliver the required financial returns to achieve the organization's business objectives.

  • Responsible for the profit and growth of the entire division.
    • Fosters a culture that attracts highly talented and motivated bankers in all areas of responsibility. Dedicated to ensuring that the right team members are in place and in the right positions to perform at a high level.
      • Knowledgeable of competitive and industry product trends and leads team to deliver products and services to consumer and small business customers with a focus on quality delivery, appropriate pricing and regulatory compliance.
        • Works closely with internal partners such as Human Resources, Finance, Compliance, Legal, Operations, IT and Audit to ensure adherence to Company policies and procedures and regulatory compliance.
          • Develops effective partnerships with all other customer facing business units of Flagstar to identify mutually beneficial opportunities to deepen customer relationships.
            • Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar's internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies. Job Requirements:Transformational leader with a strong track record of 15 or more years of experience in the financial services industry with significant management experience as a general manager or division / P&L leader. Proven record of successfully leading teams, influencing outcomes, achieving KPIs and a consistent record of accomplishment.
              • Bachelor's Degree Required (Business related field), Master's Degree Preferred (Business related field)
              • Demonstrated ability to engage leaders and influence discussions.
              • Proven track record of developing and executing on a client relationship strategy
              • Demonstrated experience managing a full P&L across geographies in a midsized bank of $10B or more in assets.
              • Experience establishing and executing on a digital/mobile technology, resulting an increased speed to market
              • Experience partnering with marketing to generate growth and profitability through creative, innovative and financially sound strategies and marketing programs.
              • Proven competency in increasing revenues and profitability in a competitive banking environment.
              • Strong communications and interpersonal skills. Able to work collaboratively but not afraid to take a stand based on convictions.
              • Well-developed negotiating and influencing skills and the presence and style to deal effectively with senior executives within Flagstar as well as external constituencies.
              • Demonstrated ability to take a technical or complex message/process and communicate in an easy to understand way; Unwavering belief that focusing on the customer yields positive business results. Passion to keep customer experience front and center as a business practice on par with sales, marketing, or technology.
              • High integrity and the ability to inspire trust and loyalty in others.
              • Results oriented with a strong work ethic and sense of urgency.
              • Personal values consistent with the corporate values of Flagstar.
              • Wealth management experience preferred.For internal use only: A Band

Keywords: Flagstar Bank, Troy , Consumer Banking Sales Director, Sales , Troy, Michigan

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