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Director of Sales Experience

Company: Neiman Marcus Group
Location: Troy
Posted on: June 24, 2022

Job Description:

NEIMAN MARCUS GROUP
Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.
As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Summary Statement: The Director of Sales Experience is responsible for sales within their assigned area, facilitating partnerships across functions and departments, driving team towards goals, and leveraging team skills to build a customer-driven sales experience, all while being a steward of Neiman Marcus.
Responsibilities & Duties Business Ownership

  • Supports the Store GM in fulfilling their duties, including backfilling for GM as needed
  • Drives towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for all sales departments
  • Oversees all aspects of merchandising and communications with merchant and vendor partners (e.g., presentation, returns, damages)
  • Manages team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence
  • Determines strategic objectives in partnership with Store GM and sets priorities accordingly
  • Oversees Client Development function in stores to meet overall client development and selling KPIs
  • Analyzes and develops understanding of internal / external customer behavior, trends, and preferences, adjusting processes and standards accordingly (e.g. focus programs)
  • Plans and executes store budget and ensures guidelines are being followed to minimize operating expenses and maximize revenue
  • Facilitates cross-functional communication across store departments to optimize collaborative efforts
  • Fulfills store senior leadership responsibilities, including attending daily, weekly, and monthly meetings, as applicable
  • Actively participates in, and in the absence of the Store GM, facilitates Store Senior Leadership team meetings by fostering a trusting and respectful environment for free and open participation, idea sharing, addressing concerns / challenges, setting goals, etc.
  • Partners with Merchant and Planning Organization Leaders and Regional team to determine appropriate strategies and action plans for the store to yield positive results People
    • Oversees people, product and placement, and sales promotion
    • Oversees Client Development team performance and objectives through management of SGMs
    • Recognizes outstanding Associate performance, addresses opportunities for improvement, and quickly resolves issues
    • Tailors leadership style to appropriately set expectations and coach for growth for different levels of direct reports
    • Sets goals for Associates in alignment with department objectives and supports in Associates in achieving them
    • Develops, motivates, and trains the management team in all aspects of the store
    • Provides consistent and frequent communication so all team members are aware of the store vision, goals, and expectations Customer Experience
      • Champions Neiman Marcus culture and values, and manages team to create a friendly, upbeat atmosphere where customer service is consistent with Neiman Marcus standards
      • Partners with Client Development, Brand Experience, Restaurants, Merchants, and Brands Manger and Regional team to fulfill store strategic efforts
      • Oversees the floor to monitor coverage and presence for the store
      • Builds a Customer Service-driven team, overseeing Customer Service efforts and escalations
      • Partners with functional leads for execution of in-store selling events
      • Seeks to help others by identifying and meeting the needs of the team, customers, partners, and the community
        Qualifications
        • 10+ years of relevant experience, luxury retail fashion experience preferred
        • Prior retail senior management experience required
        • 4-year degree preferred
        • Demonstrated change leadership within team and organization
        • Proven track record achieving results across multiple businesses
        • History of building, leading, motivating, and coaching teams to achieve objectives
        • Advanced business acumen and analytical skills
        • Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross-functional large-scale initiatives
        • Excellent oral and written communication skills
        • Strong attention to detail
        • "Win together" mentality
        • Advanced proficiency with MS Office Product Suite
        • Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
        • Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Keywords: Neiman Marcus Group, Troy , Director of Sales Experience, Sales , Troy, Michigan

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