Customer Service Representative/Data Entry

Company: The Phillip Charles Group Taylor, Auburn Hills, Li
Location: Troy
Posted on: August 2, 2022

Job Description:

Job Description Our client of 18 years who is a large financial insurance company in Troy, is looking to add several people to their Loss Draft Customer Service, Quality Control, Insurance Processing, and Imaging departments. The Customer Service team members assist with the management of damage claims to homes all over the country. There is interaction with homeowners who are working to repair their homes. The Customer Service is responsible for meeting lender requirements for repairs by verifying builder licenses, contractor insurance requirements among other criteria so the repairs may be made to lender standards. On occasion Customer Service will receive inbound calls from homeowners who have experienced an insurance loss. Typically, callers are distressed and unsure about the appropriate steps needed to work through the repair process. It is the responsibility of the Loss Draft Customer Service team to assist callers with the process by gathering appropriate information and guide them through the claim process. Candidates will be provided a series of tests to assess speed and accuracy of data entry, and customer service skills, along with proficiency with Microsoft Word and Excel. Prior to starting candidates are required to take a drug test and a criminal background check. Quality Control Coordinator will be responsible for performing quality reviews to assure Verify team is entering insurance information correctly. Emphasis is on accuracy, requires attention to detail, updating QC report, knowledge of OCR for AnyDoc software and Verify procedures. Imaging Clerk is responsible for identifying and sorting all mail received in the imaging services mailroom. Delivering non-insurance documents to the operate client manager. --- Deliver non-insurance documents to appropriate client to managers. The Insurance Processing Clerk is responsible for maintaining workbaskets in imaging system to ensure mail is processed within the set deadlines set forth in the Business Rules. I Pay Rate for the Customer Service Associate is $15.00 to $16.00 per hour. Work hours 8:30 a.m. to 5:00 p.m., Monday through Friday. While this position can be a work from home opportunity. Candidates must be able to pick up computers locally in Troy Michigan. Customer Service Job Duties: Prioritize and process daily tasks Gather required information from contractors Send releases for funds to the appropriate department Take inbound calls from distressed clients Gather accurate data from client Enter data into system Provide customer service and guidance to clients Determine which process will be best suited for each client---s individual situation Assist with solving client issues Customer Service Job Requirements: Strong Communication skills (both written and oral) Ability to work at a fast pace Ability to be detail oriented Strong Microsoft Excel skills Willingness to work in a team environment Reliable transportation to the I-75 and Crooks Road area of Troy Ability to sit for long periods of time Customer Service Skills Needed: Excellent communication skills Problem solving skills Empathy for clients Call Center skills Microsoft Outlook Microsoft Word Strong Microsoft Excel skills The Phillip Charles Group has been serving the local metro Detroit area for the past 30 years and has built incredibly strong partnerships with our clients, candidates and employees. Customer Service Benefits: Health and Dental Insurance Stock Options Flexible Spending Account (for healthcare etc.) 401K with a 4% Match Tuition Reimbursement (up to $5,000 per year) Paid Time off Sick Pay Company Description WE LOVE HELPING OTHERS ADVANCE THEIR CAREERS. NOTHING MEANS MORE TO US THAN YOUR SUCCESS. Our approach is rooted in developing deep and meaningful personal relationships with jobs seekers who have strong work ethics. When you engage The Phillip Charles Group, you will work with well-established and trusted professionals who are chiefly focused on delivering job opportunities that are driven by your particular skills, interests and culture fit to help you find the right position. THE PHILLIP CHARLES GROUP SPECIALIZES IN TEMPORARY, CONTRACT-TO-HIRE AND DIRECT HIRE PLACEMENT FOR JOB SEEKERS IN THE FOLLOWING BUSINESS SECTORS:

Keywords: The Phillip Charles Group Taylor, Auburn Hills, Li, Troy , Customer Service Representative/Data Entry, Sales , Troy, Michigan