Call Center Agent

Company: BG Marketing Concepts
Location: Troy
Posted on: August 2, 2022

Job Description:

Job Description Your mission, like a Call Center Representative, or Call Center Agent, takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems. Responsibilities: Take customer calls and provide accurate, satisfactory answers to their queries and concerns De-escalate situations involving dissatisfied customers, offering patient assistance and support Call clients and customers to inform them about the company's new products, services and policies Guide callers through troubleshooting, navigating the company site or using the products or services Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items Qualifications: High School Diploma or GED required; college degree preferred Customer service experience a plus Phone-related customer service a major plus Familiarity with Microsoft Windows, Word, and Excel applications Work Remotely No Job Types: Full-time, Part-time Pay: $17.00 - $22.00 per hour Benefits: 401(k) Health insurance Paid time off Schedule: 8 hour shift Monday to Friday Education: High school or equivalent (Preferred) Experience: Customer service: 1 year (Preferred) Work Location: One location

Keywords: BG Marketing Concepts, Troy , Call Center Agent, Sales , Troy, Michigan