Insurance Claim Customer Service Rep

Company: Aston Carter
Location: Troy
Posted on: March 19, 2023

Job Description:

Entry Level Insurance Claims Projected Start Date: 4/3/2023 Location: Troy, MI Duration: 3 month Contract to hire! Starting Pay: $16.00 Shift: 8am-4:30pm Monday - Friday Hybrid Schedule (2 days in office 3 days work from home) after 90 day training period Responsibilities: Loss Drafts Associates will be assisting customers with claims on their homeowner's insurance. Must have strong verbal and written communication skills to respond to questions and requests from clients, staff, borrowers, contractors, adjusters, and agents quickly and accurately. The role will consist of assisting clients with releasing funds to be paid to restoration companies to perform repairs on their property. -Approx. minimum of 25 calls per day -Willing and able to listen and understand the customer's frustration -Problem solving with the customer and make them feel at ease -Documenting all conversation and details into a multi-screen computer system -Able to multitask and not take things personal when talking with a frustrated customer MUST HAVE: - Office experience in a customer service, administrative, data entry or production role (1+ year) - Tech savvy - able to use multiple monitors, multiple programs running at one time - Type at least 35 WPM - Great verbal and written communication skills - Analytical, ability to solve a problem (in this case the claim) - Active internet connection at home, if they are to work a hybrid schedule in the future NICE TO HAVE: - Basic to intermediate excel skills - Insurance or mortgage background in any capacity - Homeowner claims experience Experience Level: Intermediate Level About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Troy , Insurance Claim Customer Service Rep, Sales , Troy, Michigan