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Call Center ( Inside Sales)

Company: 1-800-Hansons
Location: Troy
Posted on: March 19, 2023

Job Description:

The Call Center (Inside Sales) position is a critical role responsible for appropriately qualifying leads received via inbound and outbound calls - effectively identifying homeowners that have a clear and definitive need for home improvement products offered by 1-800 Hansons. As a Call Center (Inside Sales) Representative your goal is to enhance the customer experience through effective listening, unparalleled professionalism, and unwavering focus - setting the tone for success for the Certified Home Improvement Experts and the company. This role may include other duties/responsibilities based on company needs.What We Offer:

  • Full Time Hours
  • Competitive Weekly Pay (16/hour + Commissions = $20+/hour combined)
  • Medical, Dental, Vision, Life, Critical, Accident, Short-Term & Long-Term Disability Benefits
  • PTO
  • Holiday Pay
  • 401K
  • Committees (i.e., Fun Committee, Diversity Committee, Wellbeing Committee and Safety Committee)
  • Hybrid Role (Working from home on Mondays, Fridays & Working in-office Tuesday-Thursday)What you'll do:
  • Provide an outstanding customer experience when answering inbound & outbound calls to qualify, schedule and confirm appointments for product presentations.
  • Delight out customers by building rapport with them to enhance overall customer experience.
  • Deliver a world class customer experience while showcasing listening skills by appropriately responding to customer verbal queues and answering questions.
  • Determine customer needs and provide assurance and solutions to those needs.
  • Utilize internal business tools and applications to effectively assist customer inquiries.
  • Demonstrate accuracy of work with an eye for detail in completing documentation in the scheduling system.
  • Support Certified Home Improvement Experts via phone & email, as needed.
  • Present professionalism at all times; whether on the phone with a prospective customer or awaiting a call.
  • Must be able to work in a team environment, communicate with other agents and promote a positive work ethic.
  • Complete other duties and special projects as assigned - -What we require:
  • High School diploma/GED required.
  • A minimum of one (1) year Sales, Marketing and/or Customer Service experience.
  • Highly motivated, dependable, energetic, and positive.
  • Must be available for shifts scheduled between the hours of 8am - 8pm, including weekends and some holidays.
  • Strong verbal and written communication, organization, attention to detail, customer service and interpersonal skills.
  • Strong work ethic and punctuality - demonstrating reliability. Hours/Schedule:Full-time, 40 hours per week/52 weeks per year. Scheduled shifts will vary, but the department is currently open from 8am-8pm 7 days/week. Due to cyclical nature of position, some overtime, including evening and weekend hours, may be required. Some local and statewide travel may be required.Powered by JazzHRPI208150493

Keywords: 1-800-Hansons, Troy , Call Center ( Inside Sales), Sales , Troy, Michigan

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