Call Center ( Inside Sales)
Company: 1-800-Hansons
Location: Troy
Posted on: March 19, 2023
Job Description:
The Call Center (Inside Sales) position is a critical role
responsible for appropriately qualifying leads received via inbound
and outbound calls - effectively identifying homeowners that have a
clear and definitive need for home improvement products offered by
1-800 Hansons. As a Call Center (Inside Sales) Representative your
goal is to enhance the customer experience through effective
listening, unparalleled professionalism, and unwavering focus -
setting the tone for success for the Certified Home Improvement
Experts and the company. This role may include other
duties/responsibilities based on company needs.What We Offer:
- Full Time Hours
- Competitive Weekly Pay (16/hour + Commissions = $20+/hour
combined)
- Medical, Dental, Vision, Life, Critical, Accident, Short-Term &
Long-Term Disability Benefits
- PTO
- Holiday Pay
- 401K
- Committees (i.e., Fun Committee, Diversity Committee, Wellbeing
Committee and Safety Committee)
- Hybrid Role (Working from home on Mondays, Fridays & Working
in-office Tuesday-Thursday)What you'll do:
- Provide an outstanding customer experience when answering
inbound & outbound calls to qualify, schedule and confirm
appointments for product presentations.
- Delight out customers by building rapport with them to enhance
overall customer experience.
- Deliver a world class customer experience while showcasing
listening skills by appropriately responding to customer verbal
queues and answering questions.
- Determine customer needs and provide assurance and solutions to
those needs.
- Utilize internal business tools and applications to effectively
assist customer inquiries.
- Demonstrate accuracy of work with an eye for detail in
completing documentation in the scheduling system.
- Support Certified Home Improvement Experts via phone & email,
as needed.
- Present professionalism at all times; whether on the phone with
a prospective customer or awaiting a call.
- Must be able to work in a team environment, communicate with
other agents and promote a positive work ethic.
- Complete other duties and special projects as assigned - -What
we require:
- High School diploma/GED required.
- A minimum of one (1) year Sales, Marketing and/or Customer
Service experience.
- Highly motivated, dependable, energetic, and positive.
- Must be available for shifts scheduled between the hours of 8am
- 8pm, including weekends and some holidays.
- Strong verbal and written communication, organization,
attention to detail, customer service and interpersonal
skills.
- Strong work ethic and punctuality - demonstrating reliability.
Hours/Schedule:Full-time, 40 hours per week/52 weeks per year.
Scheduled shifts will vary, but the department is currently open
from 8am-8pm 7 days/week. Due to cyclical nature of position, some
overtime, including evening and weekend hours, may be required.
Some local and statewide travel may be required.Powered by
JazzHRPI208150493
Keywords: 1-800-Hansons, Troy , Call Center ( Inside Sales), Sales , Troy, Michigan
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